5 Questions to Ask Your Lone Worker Safety Provider
Not all lone worker safety monitoring solutions are created equal. There a great number of safety monitoring companies that offer only a partial solutions to lone worker safety. With that in mind, here are 7 questions you should ask your lone worker safety monitoring provider.
1) What happens if I leave cell coverage?
If you are using some form of cellular communications or cellular data transmission for your lone worker safety solution, chances are you will eventually be asking this question. Even urban areas with strong cell coverage, outages can occur when moving underground or into heavily shielded areas. To combat this, look for solutions that can use both cell and satellite data transmission or look for a bridge between high coverage and low coverage areas such as a cell repeater or a Loner Bridge device.
2) What happens if one of my employees is rendered unconscious or incapacitated?
If you are using a call center, this will no doubt be a concern for your business. An employee who has been knocked unconscious, blinded by chemicals, suffering from a stroke, or otherwise incapacitated won’t be able to call in to your call center to ask for help. Choose a solution that will alert monitoring personnel even if your employees are not physically capable of doing so themselves.
3) What happens if I’m injured immediately after checking in to a call center? How long will it take to discover my emergency incident?
Do your employees phone in hourly? Every two hours? If an employee is injured in between check-ins, he or she may be forced to wait until the next check-in is missed before receiving any assistance. If that employee checked in only minutes before an incident, it could be several hours before anyone knows that an emergency has occurred.
4) Do I need a certified Intrinsically Safe solution?
Do your employees work in a hazardous or explosive environment? If so you will need to make sure that your device is certified intrinsically safe for use in those types of environments.
5) Is this really a lone worker safety solution?
Many businesses sell similar or vaguely related services re-branded as “lone worker solutions.” Offerings such as these often lack basic components offered by true lone worker safety solutions such as satellite/cellular connectivity, ease-of-use, man-down alerting, etc. To be sure that you are choosing a solution that was built from the ground up specifically to meet the needs of your lone worker monitoring project, look at the development history of your chosen provider. Does your provider specialize in lone worker safety or is it just a side project?