Blackline Safety is a world leader in the development and manufacturing of wirelessly connected safety products — we offer the broadest and most complete portfolio in the industry. We monitor personnel working alone in populated areas, indoors within complex facilities, and employees operating in the most remote reaches of our planet. Our products are used to keep people safe in the event of falls, missed check-ins, man-downs and exposure to explosive or toxic gas. Our products save lives. Our design, marketing, customer care, sales and production are all performed in-house at our headquarters in Calgary, AB. Blackline Safety is a publicly-traded company (TSXV: BLN).

Blackline is growing and we are looking for dynamic individuals to join our team around the world. As a employee-driven business, Blackline Safety offers:

  • An exciting high-growth environment
  • A management team with a proven record of accomplishment
  • A supportive, challenging and collaborative work environment
  • Competitive salary and vacation
  • Company stock purchase plan with matching contributions

Senior DevOps Engineer (Calgary, Canada)

Blackline Safety seeks a Senior DevOps Engineer to manage and support our 24×7 connected safety platform as well as to enhance the capabilities of our software development team. This is a full-time employment opportunity. The work is performed on site at our Calgary Inglewood office. We are looking for someone with a degree in Software Engineering, Computer Science or similar, strong experience in a DevOps or Site Reliability role managing a mission critical production SaaS system, familiarity with a variety of modern web technologies and who is comfortable working in an agile development environment.

To be considered, you must have the following:

  • A degree in computer science, software engineering or similar education
  • 5+ years of experience deploying and supporting scalable web applications in a mission-critical SaaS environment dealing with real-time streaming data, web portals, and analytics
  • Demonstrated experience managing AWS infrastructure in a production environment
  • Practical mindset with a bias towards automation and monitoring
  • Ability to influence and educate a highly technical, highly opinionated group of developers in the areas of reliability, scalability, monitoring, and security
  • Comprehensive understanding of Linux operating systems
  • Practical experience with modern DevOps tools
  • Capability and enthusiasm to learn and apply new technologies while maintaining appreciation for stable and proven technologies
  • Experience with scripting languages (bash, Python, Perl, Ruby, etc.)
  • Experience administering systems composed of several data technologies including SQL, NoSQL, data lakes, BI tools and real-time streaming data
  • Knowledge of and enthusiasm for agile development, CI/CD
  • Experience with Atlassian tools and git (nice to have)

We are looking for someone who:

  • Is local to Calgary
  • Is serious about building great software
  • Is able to independently plan their work and self-manage to the plan
  • Is comfortable setting and meeting deadlines with minimal supervision
  • Is highly collaborative and enjoys a fast-paced, entrepreneurial team environment

Our technologies:

  • Python, PHP, Node.js
  • Angular 7+, BackboneJS, HTML, CSS
  • zend framework, SQLAlchemy, Doctrine
  • Amazon Web Services (EC2, RDS, S3, Redshift, Kinesis)
  • Linux, Docker
  • Jenkins, Puppet, Datadog, ELK stack, Graphite

Blackline Safety offers:

  • Competitive salary and vacation compensation
  • A world-class team of senior developers and software professionals to act as mentors as you continually develop your professional skills
  • Interesting products to work on and an entrepreneurial environment
  • Exposure to a wide variety of modern web technologies
  • Supportive (yet challenging), collaborative work environment
  • Medical, dental and drug benefits
  • Company savings plan with matching contributions
  • Lots of free parking

Come work with us in an exciting and entrepreneurial work environment. Our clients depend on Blackline Safety to monitor their safety during their work day. Make a difference to your company and our clients’ lives every day. Take advantage of the opportunity to establish yourself as a leader on our development team and to play a pivotal role in the evolution of our software products and services.

Regional Sales Managers (Southeast Asia, Latin America and India)

As a result of rapid growth and significant user adoption of its solutions, Blackline is expanding its presence in Southeast Asia, Latin America and India. Blackline is looking for passionate, self-motivated individuals driven to be highly successful professionals. As a Blackline Regional Sales Manager, you will be responsible for managing regional and national distribution partners located for your corresponding region to contribute to strong revenue growth. In this full-time role you will identify and create new business opportunities with your distributors and end-users to achieve all sales and profit targets. The successful candidate will be comfortable meeting with and presenting to distributors, field level end users, and the C-suite.au

Key Responsibilities

  • Drive sales growth through distribution partners by supporting their sales and marketing efforts
  • Provide field level support conducting end-user calls with distributor sales representatives
  • Support distribution through the entire sales process from initial contact to purchase order and transition to the implementation team
  • Ongoing generation of new opportunities, both with distribution and directly with end-users, contributing to sales funnel growth to support sales quota achievement
  • Timely follow up on leads created by Blackline demand generation efforts
  • Identify and qualify new distribution as required to ensure appropriate geographic and vertical market coverage
  • Work with the world’s leading businesses to transform their overall safety programs
  • Generate new business by developing customer relationships in their regions and vertical markets
  • Attend industry trade shows promoting the Blackline brand growth, industry networking, securing new leads, and enhancing relationships with existing clients
  • Provide weekly pipeline opportunity updates to Director of Sales including progress on specific distribution opportunities and status of prospective end-user clients
  • Self-motivated and able to work independently to meet or exceed goals

Desired Skills / Experience

  • Self-motivated, critical thinker with a proven ability to execute strategic sales plans
  • Results-focused demonstrated through consistent success in increasingly senior sales roles
  • Excellent interpersonal skills and ability to develop strong relationships
  • Demonstrated network of clients which can lead to immediate opportunities
  • Strong background of strategic account management as a manufacturer representative or distributor sales professional
  • Experience selling complex, strategic business solutions
  • Proven track record of providing large enterprise sales solutions
  • Above average capabilities with productivity tools (e.g. Excel, PowerPoint, Word, etc.)
  • High degree of proficiency with CRM

Minimum Requirements:

  • Minimum 5 years B2B with a distributor or manufacturer selling complex services or products
  • Experience selling gas detection or safety-related services is considered a benefit
  • A track record of success increasing market share and securing net new business through a distribution business model

Position Overview:

  • Full-time salary plus commission
  • Compensation includes car allowance, expense coverage and paid vacation
  • Travel availability of 50%

To apply for this position, send your resume and cover letter in PDF format to careers@blacklinesafety.com.

In your cover letter include a detailed account of total sales and sales growth annually for the past three years in your current or past positions. Please also describe the products and service(s) you were selling.

Regional Sales Managers (Louisiana | Colorado )

As a result of rapid growth and significant user adoption of its solutions in North America, Blackline is doubling its sales force. Blackline is looking for passionate, self-motivated individuals driven to be highly successful professionals. As a Blackline Regional Sales Manager, you will be responsible for managing regional and national distribution partners located within your territory and delivering strong revenue growth. In this full-time role you will identify and create new business opportunities with your distributors and end-users to achieve all sales and profit targets. The successful candidate will be comfortable meeting with and presenting to distributors, field level end users, and the C-suite.

Key Responsibilities

  • Drive sales growth through distribution partners by supporting their sales and marketing efforts
  • Provide field level support conducting end-user calls with distributor sales representatives
  • Support distribution through the entire sales process from initial contact to purchase order and transition to the implementation team
  • Ongoing generation of new opportunities, both with distribution and directly with end-users, contributing to sales funnel growth to support sales quota achievement
  • Timely follow up on leads created by Blackline demand generation efforts
  • Identify and qualify new distribution as required to ensure appropriate geographic and vertical market coverage
  • Work with the world’s leading businesses to transform their overall safety programs
  • Generate new business by developing customer relationships in their regions and vertical markets
  • Attend industry trade shows promoting the Blackline brand growth, industry networking, securing new leads, and enhancing relationships with existing clients
  • Provide weekly pipeline opportunity updates to Director of Sales including progress on specific distribution opportunities and status of prospective end-user clients
  • Self-motivated and able to work independently to meet or exceed goals

Desired Skills / Experience

  • Self-motivated, critical thinker with a proven ability to execute strategic sales plans
  • Results-focused demonstrated through consistent success in increasingly senior sales roles
  • Excellent interpersonal skills and ability to develop strong relationships
  • Demonstrated network of clients which can lead to immediate opportunities
  • Strong background of strategic account management as a manufacturer representative or distributor sales professional
  • Experience selling complex, strategic business solutions
  • Proven track record of providing large enterprise sales solutions
  • Sales training with Sandler, Miller Heiman, Ray Leon, or other industry leading training is an asset
  • Above average capabilities with productivity tools (e.g. Excel, PowerPoint, Word, etc.)
  • High degree of proficiency with CRM

Minimum Requirements:

  • Minimum 5 years B2B with a distributor or manufacturer selling complex services or products
  • Experience selling gas detection or safety-related services is considered a benefit
  • A track record of success increasing market share and securing net new business through a distribution business model

Position Overview:

  • Full-time salary plus commission
  • Compensation includes health benefits, car allowance, expense coverage, paid vacation, stock plan, and access to Blackline options
  • Travel availability of 50%

To apply for this position, send your resume and cover letter in PDF format to careers@blacklinesafety.com.

In your cover letter include a detailed account of total sales and sales growth annually for the past three years in your current or past positions. Please also describe the products and service(s) you were selling.

Full Stack Software Developer (Calgary, Canada)

Blackline Safety seeks an intermediate to senior full stack developer to help build new features and functionality for our highly available, highly scalable safety monitoring platform. This is a full-time employment opportunity. The work is performed on site at our Calgary Inglewood office. We are looking for someone with a degree in Software Engineering, Computer Science or similar, strong full stack experience, familiarity with a variety of modern web technologies, and is comfortable working in an agile development environment.

To be considered, you must have the following

  • A degree in computer science, software engineering or similar education
  • Experience developing scalable web applications using PHP, Python, or Ruby in a SaaS environment dealing with real-time streaming data, web portals, and analytics
  • Understanding of modern front end frameworks
  • Capability and enthusiasm to learn new technologies
  • Solid understanding of Linux
  • Familiarity with a variety of data technologies including SQL and NoSQL
  • Familiarity with AWS
  • Knowledge of and enthusiasm for agile development, CI/CD
  • Experience with Atlassian tools and git (nice to have)

We are looking for someone who

  • Is local to Calgary
  • Is serious about building great software
  • Can independently plan their work and self-manage to the plan
  • Is comfortable setting and meeting deadlines with minimal supervision
  • Is highly collaborative and enjoys a fast-paced, entrepreneurial team environment

Our technologies

  • PHP, Python, Node.js
  • Angular 2+, HTML, CSS
  • Amazon Web Services
  • Linux
  • Jenkins, Puppet, ELK stack, Graphite
  • BackboneJS, zend framework, SQLAlchemy, Doctrine

Blackline Safety offers

  • Competitive salary and vacation compensation
  • A world-class team of senior developers and software professionals to act as mentors as you develop your professional skills
  • Interesting products to work on and an entrepreneurial environment
  • Exposure to a wide variety of modern web technologies
  • Supportive (yet challenging), collaborative work environment
  • Medical, dental and drug benefits
  • Company savings plan with matching contributions
  • Lots of free parking

Come work with us in an exciting and entrepreneurial work environment. Our clients depend on Blackline Safety to monitor their safety during their work day. Make a difference to your company and our clients’ lives every day. Take advantage of the opportunity to establish yourself as a leader on our development team and to play a pivotal role in the evolution of our software products and services.

Safety Operations Center Agent (Calgary, Canada)

Our fast-growing company is currently hiring Safety Operations Center Agent. The role of the Safety Operation Center Agent is to provide a professional and timely service for our customers. Blackline safety devices connect customers in the field to our Safety Operations Center that enables real-time emergency response management. Our SOC agents manage safety incidents efficiently and conscientiously from onset through to resolution.

This is a full-time position, Monday to Friday, 08:00 AM- 16:30 PM with flexibility for exceptions.

Key Responsibilities

  • Monitor the safety of our customers’ personnel
  • Manage alerts and follow escalations in a professional and precise manner
  • Respond to emergency situations in a calm and effective manner
  • Provide excellent, empathetic customer service
  • Follow and understand follow verbal and written directions
  • Maintain records and prepare reports
  • Provide basic troubleshooting and technical support when an alert is triggered
  • Monitor weather and road conditions where customers are working alone to keep them informed of potential issues.

Required Education, Skills and Qualifications

  • Fluent written & spoken English is required
  • Written or spoken French and / or Spanish would be an asset
  • Strong work ethic to maintain a high volume of client interactions
  • Ability to demonstrate proficiency using a computer and new technologies
  • Work independently with little direction
  • Ability to organize work flow and use time efficiently
  • Strong attention to detail and multi-tasking skills
  • Ability to perform at high levels in a fast-paced and dynamic work environment, successfully adapting to changing priorities and work demands
  • Flexibility with work schedules
  • Exceptional judgment, common sense and decision-making ability

Basic Qualifications

  • Previous experience in a customer service or dispatch role is required
  • Valid First Aid and CPR
  • Clear background check

Blackline Safety offers:

  • An exciting high-growth environment
  • An experienced, dynamic and motivated team
  • Supportive, challenging and collaborative work
  • Competitive salary and vacation
  • Medical, dental and drug benefits
  • Company stock purchase plan with matching contributions

Job Types: Full-time, Permanent

Salary: $17.00 to $19.00 /hour

Account Support Representative (Colchester, United Kingdom)

The role of the Account Support Representative (ASR) is to take responsibility for customer satisfaction and retention efforts at Blackline Safety Europe. The ASR will maintain an understanding of client accounts with a focus on satisfaction and retention by fostering relationships with the customer base. In advance of contract expiry, the ASR will proactively communicate renewals or highlight opportunities to review deployed solutions with Account Managers and Regional Sales Managers. The successful candidate will also support inbound and outbound lead programs and customer satisfaction follow-ups with existing customers. The ASR position is based in Colchester, UK at Blackline Safety’s European office.

Required Skills

  • Excellent time management and organizational skills, ability to manage multiple projects at once
  • Proficient with Excel
  • Knowledge of ERP Systems and CRM applications. Willingness to learn other applications and programs required
  • Ability to analyse large quantities of data
  • An engaging personality, excellent communication skills and an ability to quickly develop rapport on the phone
  • Excellent customer service skills, a desire to understand each customer’s needs
  • A Desire to grow professionally, to help drive sales and grow the business
  • Proven track record of customer account management
  • Good telephone manner, able to engage with customers at different levels
  • Comfortable with technology including GPS, GSM, web applications, ability to learn the Blackline product line quickly

Specific Responsibilities

  • Pro-active account management: regular communication with our customer base and developing programs to track customer satisfaction, spot and mitigate retention risk
  • Calling existing customers to assess unmet needs, follow up on recent sales etc.
  • Proactively following up with customer renewals through direct or distribution accounts.
  • Obtain customer testimonials, referrals and expand business to support sales growth from the existing the customer base
  • Prepare quotes for service renewals, enter orders and service renewals into NetSuite
  • Provide distributors with information to support mutual customers
  • Customer renewal business – calling on existing customers for service renewal
  • Sales administration
  • Ensure our CRM is up-to-date with relevant customer info
  • Present our solutions, answer questions and assess customer needs
  • Identify, capture and communicate the customer opportunity for the next stage of the sales process

Blackline Safety offers

  • An exciting high-growth environment
  • An experienced, dynamic and motivated team
  • Supportive, challenging and collaborative work
  • Company stock purchase plan with matching contributions

Customer Support Representative (Colchester, United Kingdom)

The role of the Customer Support Representative (CSR) is to be the first point of contact for all customer inquiries. The CSR will successfully resolve a wide variety of customer care and account management scenarios for customers in the UK and Europe. The CSR position is based in Colchester, UK at Blackline Safety’s European office.

Required Skills

  • You possess a technical capacity including GPS, GSM and web applications, with the ability to learn the Blackline product line quickly
  • You have a minimum 4 years’ experience in customer care or product support environment
  • You demonstrate a thorough understanding and past application of successful customer care skills
  • You demonstrate advanced verbal and written business communication skills that are clear, concise and professional
  • You are computer literate including Microsoft Office
  • You are organised, detail-oriented and can multi-task
  • You are proactive in your approach to customer issues
  • You have experience using CRM software and iERP systems
  • Ability to handle enquiries from international customers, via telephone, and to deliver structured solutions
  • Problem-solving skills, with proven ability to resolve issues via a logical and structured process
  • Experience of international business, and supporting customers outside the UK preferred

Specific Responsibilities

  • Successfully resolve all customer concerns via e-mails, phone calls, chat and support tickets, in a proactive, prompt and professional manner
  • Escalation of faults on Hardware, Software and Application
  • Management of In and Out of Warranty repairs, Through Return Material and Out of Warranty procedures
  • Take ownership of support issues assigned to you and manage them through to resolution
  • Meet customer care goals and SLAs as set by Management
  • First level Technical support and troubleshooting
  • Support Stock manager with Second line inspection when required
  • Help support, train and mentor other team members
  • Co-development and maintenance of Customer Care reports, policies and procedures
  • Sales administration support

Blackline Safety offers

  • An exciting high-growth environment
  • An experienced, dynamic and motivated team
  • Supportive, challenging and collaborative work
  • Company stock purchase plan with matching contributions