Blackline Safety is a world leader in the development and manufacturing of wirelessly connected safety products — we offer the broadest and most complete portfolio in the industry. We monitor personnel working alone in populated areas, indoors within complex facilities, and employees operating in the most remote reaches of our planet. Our products are used to keep people safe in the event of falls, missed check-ins, man-downs and exposure to explosive or toxic gas. Our products save lives. Our design, marketing, customer care, sales and production are all performed in-house at our headquarters in Calgary, AB. Blackline Safety is a publicly-traded company (TSXV: BLN).

As Blackline continues to grow, we are often looking for dynamic individuals to join our team around the world. Blackline Safety offers:

  • An exciting high-growth environment
  • A management team with a proven record of accomplishment
  • A supportive, challenging and collaborative work environment
  • Competitive salary and vacation
  • Company stock purchase plan with matching contributions

Enterprise Account Manager (Calgary, Canada)

Blackline Safety is looking for an Enterprise Account Manager to own the retention and growth of our largest client accounts. We have a world class safety solution and we are looking for an account manager with a passion to match.

Who are you?

You believe in a customer focused company with a passion for business development through relationships and understand the value of client retention. You are an energetic leader, focused on relationships with a drive for results. You want to be constantly listening to customers and continuously test, enhance, and personalize the customer experience. You are curious, collaborative, and take ownership. You thrive in a fast-paced environment, take initiative and are a self-starter.

What will you do?

You will be responsible for the strategic retention of approximately 25 key accounts covering North America, the Middle East and Australia. Your background in successful client management and growth will be beneficial in identifying key accounts that are currently underserved. You will expand market share by building professional relationships with current customer base, providing strategic support to decision makers in the client organization. You will be influential in the development of programs and processes to be adopted by all account managers for growth and retention of Blackline’s customer base.

Responsibilities

  • you will look at the entire book of business within Blackline to identify business development to expand our market share.
  • Establish productive professional relationships with key personnel in assigned customer accounts, ensuring long term client retention and growth
  • Develop strategic customer account plans
  • Work as an ambassador to help clients realize the full benefit of available Blackline products and services
  • Interpret customer concerns and mobilize the necessary internal resources in such a way that not only customer satisfaction is assured but our product offering is continuously improving
  • Identify and drive growth opportunities inside small but important accounts, working with sales management to work as a team and help drive results
  • Provide feedback to product management team on long term trends that may affect customer satisfaction or retention.

Prerequisites

  • Post-secondary degree in business or marketing
  • Minimum 5 years of enterprise B2B sales, or account management
  • Experience closing and retaining multimillion dollar accounts
  • Proven experience managing complex relationships with enterprise clients
  • Ability to travel up to 25%
  • Confidence in senior level executive meetings

To apply for this position, send your resume and cover letter in PDF format to careers@blacklinesafety.com.

Customer Care Representative (Colchester, United Kingdom)

The role of the Customer Care Representative (CCR) is to be the first point of contact for all customer inquiries. The CCR will successfully resolve a wide variety of customer care and account management scenarios for customers in the UK and Europe. The CCR position is based in Wakes Colne, Colchester, UK at Blackline Safety’s European office.

Required Skills

  • You possess a technical capacity and are able to understand and discuss technical issues
  • You have minimum 4 years’ experience in a customer care or call centre environment
  • You demonstrate a thorough understanding and past application of successful customer care skills
  • You demonstrate advanced verbal and written business communication skills that are clear, concise and professional
  • You are computer literate including Microsoft Word, Excel and PowerPoint
  • You are organised, detail-oriented and have the ability to multi-task
  • You are a team player who offers solutions and ideas to continually improve the business
  • You are proactive in your approach to customer issues
  • You have experience using CRM software and iERP systems
  • Ability to handle enquiries from international customers, via telephone, and to deliver structured solutions
  • Problem-solving skills, with proven ability to resolve issues via a logical and structured process
  • Experience of international business, and supporting customers outside the UK preferred

Required Aptitudes

  • You are outgoing, courteous, ambitious and presentable with a professional demeanour
  • You have a gift for conversation and are able to forge good working relationships with customers and co-workers
  • You are able to show a passion for customer care and understand new technologies
  • You possess strong business acumen
  • You can be firm in your delivery of company policies while being empathetic with customers’ demands
  • You have excellent time management and organisation skills

Specific Responsibilities

  • Successfully resolve all customer concerns via e-mails, phone-calls, chat and support tickets, in a proactive, prompt and professional manner
  • Meet customer care goals and SLAs as set by Management
  • Sales order processing
  • First level technical support and troubleshooting
  • Customer on-boarding and device activation, customer portal checking and account set-up
  • Delinquent client accounts follow up and resolution
  • Co-development and maintenance of Customer Care reports, policies and procedures
  • Administration of exhibitions and sales promotion activities
  • Sales administration support
  • Managing shipments, ensuring that orders are correctly processed, packaged and shipped
  • Assisting warehouse functions as required

Sales Engineering Support (Colchester, United Kingdom)

The role of Sales Engineering Support is to assist and drive sales efforts. The Sales Engineering Support will support end-to-end customer evaluations, distributor partners and be the first point of contact for higher-level customer technical enquiries. The position is based in Wakes Colne, Colchester, UK at Blackline Safety’s European office.

Required Skills

  • You possess a technical capacity and are able to understand and discuss technical issues
  • You have the ability to successfully multi-task up to 30 projects and shift priorities in a dynamic working environment
  • You are comfortable with technology including GPS, GSM and web applications
  • Proven track record of being able to learn new technologies and processes quickly, and apply the knowledge gained to support customers effectively
  • You perform in high-pressure situations
  • Previous project management experience
  • You demonstrate advanced verbal and written business communication skills that are clear, concise and professional.
  • You are computer literate including Microsoft Word, Excel and PowerPoint
  • You are organised, detail-oriented and have the ability to multi-task
  • You are a team player who offers solutions and ideas to continually improve the business
  • You are proactive in your approach to customer issues
  • You have experience using CRM software and iERP systems
  • Experience of international business, and supporting customers outside the UK preferred
  • Proven ability to deliver training packages, via online/telephone/face to face/ to international clients
  • Ability to handle enquiries from international customers, via telephone, and to deliver structured solutions
  • Problem-solving skills, with proven ability to resolve issues via a logical and structured process

Required Aptitudes

  • You are outgoing, courteous, ambitious and presentable with a professional demeanour
  • You are able to communicate clearly and effectively with customers and co-workers
  • You possess strong business acumen
  • You have excellent time management and organisation skills
  • You are able to process and analyse data from various sources and explain it in a simplified manner
  • Proven project management skills

Specific Responsibilities

  • Support product and service evaluations during the customer buying cycle
  • Work with distributors internationally to close sales with customers
  • Train potential customers and distributors on the Blackline product line and web portal solutions and assist with deployments
  • Configure web-based account settings to accommodate customer requirements
  • Schedule feedback sessions with potential customers, listen to their needs and adjust the solutions as required
  • Prepare reports for customers that summarize the performance of our products and services
  • Manage all demonstration/ evaluation equipment post and pre customer test
  • Support customer returns and RMAs

Intermediate to Senior App Developers (Calgary, Canada)

Blackline Safety is recruiting a team of world-class app developers to build, grow and propel our Blackline Mobile Suite of applications. We have a world class connected safety system and we want to put that in everyone’s hands, in every possible device, globally.

Who you are

  • You are driven, curious, and hands-on with technology. You often look at the app market on your phone and think “I can build that better”. If someone tells you something is impossible, the first question you ask is “Why?”, then you prove them wrong by building a prototype in your basement.
  • You are experienced in app development, but not tied to a specific language or platform. You can evaluate the cross-platform vs. native implementation as what is best for the business, not which technology you are more certain about. You have an app portfolio that proves to us you can build anything you put your mind to. Not only do you know the latest technology decks, you have working knowledge of them.
  • You are not afraid to prototype and fail fast, yet you have exceptional standards when it comes to your end product. You are independent, yet you can work with an Agile development team. Your team might not always understand the lines of code you wrote, but they can always rely on all your modules to work harmoniously in an app.

What you will do?

  • Design, develop, test, and publish modular apps: Mobile app, SDK, Web app, technology modules that can be used by anyone, not just our company, but vendors, partners, other engineers who dream and build things in their basement
  • Build, maintain, and expand our SDK. Take the SDK and build an empire of apps that puts our product into everyone’s hands
  • Rapid prototyping new business ideas and applying experimental technologies in Mobile, iOT, data analytics, and machine learning space
  • Support Project Manager, Sales team and Product development team, with your insights into best practices and new breakthroughs in Mobile app technology

What you will need to succeed?

  • Post-secondary degree (Computer Science, Software Engineering, Information Technology or related)
  • Strong technical background. Previously built and developed apps and/or systems using Cross-platform technology (Flutter, Reactive Native, Xamarin) or Android, iOS.
  • Solid understanding of UX/UI and best practices guideline for mobile apps.
  • A demo or portfolio of previously built app/systems
  • Demonstrated familiarity with development life cycle and app publishing strategy
  • Familiar with Architecture patterns (MVP/ MVVM etc.)
  • Familiar with data management (on device) and data exchange (web services with external web app)
  • Familiar with performance optimization, caching and security
  • Familiar with mobile SDK (using them, building them, etc.)

Apply as a team

  • We’re all about teams. If you have worked or are working well with other developers, and you share the vision of building the best-in-class apps together, get them to come with you. We will consider everyone individually and as a team.

To apply for this position, send your resume and cover letter in PDF format to careers@blacklinesafety.com.

Sales Development Representative (Calgary, Canada)

Blackline Safety is looking for a Sales Development Representative to own the inbound lead qualification process and drive outbound sales development. We have a world class connected safety system and we are looking for a Sales Development Rep to help spread the word.

Who are you?

You are driven, motivated, and a self-starter. You love learning about what people do and what their pain points are so you can educate people on how our solution will help fix their problems. You believe in responding to lead inquiries as fast as possible. You are curious, collaborative, and take ownership. You thrive in a fast-paced environment and are not afraid of change.

What will you do?

You will have ownership over the inbound lead qualification and outbound lead generation process and will be responsible for the success of converting leads into qualified opportunities. You will be Blackline’s front-line ambassador, managing inbound enquiries with the highest attentiveness, taking time and care to present how our solutions solve real-world problems. Your job will include everything from cold-calling, pre-qualification of leads, initial demonstrations of our solution to potential customers, working directly with our internal and external sales team to support their customers, and some quoting/order processing. Your insights will help us understand how people find out about us, how quickly we can generate opportunities and sales, and how our distribution network handles our leads.

Responsibilities

Respond to inbound web, phone and email leads

  • Present our solutions, answer questions and assess customer needs
  • Demonstrate Blackline technology and solutions to client teams via online meetings
  • Identify, capture and communicate the customer opportunities for the next stage of the sales process
  • Pass qualified leads to sales
  • Cultivate and follow up with inbound leads and contacts we met at trade shows and events
  • Ensure our CRM is up-to-date with relevant customer info for every pre-qualified lead
  • Ownership and maintenance of records in the CRM for customers and distributors
  • Keep track of lead metrics, conversions and other sales related reporting
  • Determine time for conversion and what influences the time (industries, products, etc.)
  • Run lead warm up report daily to determine follow-ups required
  • Run SQL to distributor report weekly to determine which distributors to follow up with on leads that have been passed
  • Assist with order entry, including ownership of Blackline’s lease process
  • Support outbound lead generation to develop leads and pass them to Sales Managers (some cold calling required)
  • Assist with back up to sales support (RFQ processing)

 Requirements

  • An engaging personality, excellent communication skills and an ability to quickly develop rapport on the phone
  • Excellent customer service skills, a desire to understand each customer’s needs and help find the right solution for them
  • The desire to grow professionally, to help drive sales and grow the business
  • Excellent time management and organizational skills, ability to manage multiple projects at once

To apply for this position, send your resume and cover letter in PDF format to careers@blacklinesafety.com.