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Careers

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Manager, Technical Communications

We’re looking for a talented leader to take on a new position as manager of Blackline’s technical communications team, and build out the team’s role in a dynamic, rapidly growing company. You will set up documentation processes and styles, manage and prioritize requests, and collaborate with internal and external stakeholders to deliver content to a diverse and global audience of Blackline customers.

Reporting to the Director, User Experience, you’ll be designing Blackline’s approach to delivering content to our customers and partners. Join our growing team and help Blackline implement a modern authoring, publishing, and content management system (CMS). By developing an understanding of the way our company does business, you’ll design strategies and tools to help our company be a pleasure to do business with.

Headquartered in Calgary, Blackline Safety is a global technology company that has been monitoring the wellbeing of employees using person-worn wireless monitoring devices for more than 10 years. We focus heavily on new on product design and innovation. With big aspirations and a fantastic team, we’re looking forward to receiving your application!

Please reference JOB ID: FPCADUXTECHCOM

Where you'll make an impact

  • Manage and coach a team of two to three technical communicators.
  • Support your team in creating assets that support our customers, partners, and resellers. Assets include product manuals, support site articles, software update notifications, whitepapers, and eBooks describing highly technical topics.
  • Help design and roll out a new content management system (example, MadCap Flare).
  • Define and document processes for creating, reviewing, and updating assets.
  • Assess and track requests for content, including the impact on existing content, and align priorities with Blackline’s business needs.
  • Work closely with the product management, product development and sales operations departments.

We're looking for a person who

  • Empowers their team to proactively investigate topics with subject matter experts.
  • Coaches their team on techniques to communicate complex ideas clearly and effectively.
  • Encourages ownership of assignments while fostering a collaborative environment with peer reviews.
  • Comfortable prioritizing projects and managing deadlines to balance multiple, diverse projects on a demanding release schedule.
  • Believes in personal growth and learning, continuously researching new subject matter.
  • Understands the importance of style guides and meeting professional standards of quality and usability.
  • Can build strong channels of communication with subject matter experts to ensure timely review of content.
  • Uses project management techniques to define processes and prioritize activities.

Required Qualifications

  • Diploma or degree in related field (Technical writing, information design, journalism, communications etc.).
  • 5-7 years of experience in technical communication or related field.
  • Experience with document management tools (Madcap Flare or equivalent).
  • Excellent written presentation skills (InDesign, Word, Google Docs, PowerPoint).
  • Proven ability to manage intake and prioritize tasks. Experience maintaining processes, styles, and templates as part of a technical communications team.
  • Comfortable working in a dynamic environment where requirements and responsibilities are still being defined.
  • Ability and desire to work out of the Blackline Calgary office at least 2-3 days per week.
  • NOTE: Please ensure that you are eligible to work in Canada prior to sending your application. A criminal background check will be required for corporate data access security.

Beneficial Experience

  • Graphic design and illustration skills (Photoshop, Illustrator, InDesign).
  • Web publishing (MadCap Flare, WordPress, HubSpot, SharePoint or equivalent).
  • Experience setting up projects, templates, and global styles in MadCape Flare.
  • Familiarity with single-sourcing and other content-management strategies.
  • Experience with translation and internationalization of user documentation.
  • Experience hiring, mentoring, and directing a team is a benefit, but not a requirement.

Position Overview

  • Full-time salaried position: compensation to match your experience and talent.
  • Rapidly growing tech company expanding globally.
  • Extended Health and Dental benefits, along with a wellness program.
  • Employee Family Assistance Program.
  • Educational Assistance Program.
  • Company stock purchase plan with matching RSP contributions.

 

Please upload a resume and cover letter, but also make sure you include a link to your portfolio, or attach PDF samples. Only those who will be interviewed will be contacted. This position will close when a suitable candidate is found.

About Blackline Safety

Blackline Safety is a world leader in the development and manufacturing of wirelessly connected safety products. We offer the broadest and most complete portfolio available in the industry. Our products are designed to save lives and we monitor personnel working alone in populated areas, complex indoor facilities, and the remote reaches of our planet. Blackline’s products are used to keep people safe in the event of falls, missed check-ins, man-downs and exposure to explosive or toxic gas. Our design, development, sales, marketing, support, and production are all performed in-house at our headquarters in Calgary, AB. Blackline Safety is a publicly traded company (TSX: BLN). To learn more about our company visit www.blacklinesafety.com

Blackline Safety is powered by the diversity of our talented employees. We are an equal opportunity employer. We consider all applicants, regardless of age, religion, race, color, ancestry, gender, gender identity or expression, disability, national origin, race, sexual orientation. We enthusiastically encourage all individuals to apply for positions that fit their passions. Come join our inclusive team and start collaborating with us on exciting projects!

Apply today

To apply for this position, please fill out the following form: