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Careers

It’s more than a job. It’s working for a purpose.

Customer Support Representative

Colchester, UK

We are seeking a Customer Support Representative to join our growing team. This role is an integral support piece ensuring effective and efficient solutions to a variety of customer inquiries about our products and services. 

This position is full time, based at our Colchester (UK) office, and requires an ability juggle multiple priorities with grace and charm. 

An ability to speak a second language, particularly French, Spanish, German or Italian would be considered an asset. 

Responsibilities

  • Successfully resolve all customer concerns via phone calls, email, chat, and support tickets, in a proactive, prompt and professional manner
  • Translations as required
  • Escalation of faults on Hardware, Software and Application
  • Management of In and Out of Warranty repairs, Through Return Material and Out of Warranty procedures
  • Take ownership of support issues assigned to you and manage them through to resolution
  • Meet customer care goals and SLAs as set by Management
  • First level Technical support and troubleshooting
  • Help support, train and mentor other team members
  • Co-development and maintenance of Customer Care reports, policies, and procedures
  • Sales administration support

Skills & Prerequisites

  • You possess a technical capacity with the ability to learn the Blackline product line quickly and support GPS, GSM, and web application queries.
  • You have a minimum 2 years’ experience in customer care or product support environment
  • You demonstrate a thorough understanding and past application of successful customer care skills
  • You demonstrate advanced verbal and written business communication skills that are clear, concise, and professional
  • You are computer literate including Microsoft Office
  • You are organised, detail-oriented and can multi-task
  • You are proactive in your approach to customer issues
  • You have experience using CRM software and iERP systems
  • Ability to handle enquiries from international customers via telephone, and to deliver structured solutions
  • Problem-solving skills with proven ability to resolve issues via a logical and structured processes
  • Experience of international business and supporting customers outside the UK preferred
  • Multi-Lingual – French essential

Position Overview

  • Full-time salaried position: compensation to match your experience and talent.
  • Rapidly growing tech company expanding globally.
  • Extended Health and Dental benefits, along with a wellness program.
  • Employee Family Assistance Program.
  • Educational Assistance Program.
  • Patent Program
  • Company stock purchase plan with matching RSP contributions.

About Blackline Safety

Blackline Safety is a world leader in the development and manufacturing of wirelessly connected safety products. We offer the broadest and most complete portfolio available in the industry. Our products are designed to save lives and we monitor personnel working alone in populated areas, complex indoor facilities, and the remote reaches of our planet. Blackline’s products are used to keep people safe in the event of falls, missed check-ins, man-downs and exposure to explosive or toxic gas. Our design, development, sales, marketing, support, and production are all performed in-house at our headquarters in Calgary, AB. Blackline Safety is a publicly traded company (TSX: BLN). To learn more about our company visit www.blacklinesafety.com

Blackline Safety is powered by the diversity of our talented employees. We are an equal opportunity employer. We consider all applicants, regardless of age, religion, race, color, ancestry, gender, gender identity or expression, disability, national origin, race, sexual orientation. We enthusiastically encourage all individuals to apply for positions that fit their passions. Come join our inclusive team and start collaborating with us on exciting projects!

Apply today

To apply for this position, please fill out the following form: