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Careers

It’s more than a job. It’s working for a purpose.

Team

Safety Operations Center

Location

, Canada

SOC Agent

At Blackline Safety, we protect people from daily hazards and help to get them home safely by offering 24/7 emergency response. We are seeking multi-lingual, resilient, and focused professionals to be part of a company that values hard work, dedication and development.

We are currently seeking to fill a position(s) Monday to Friday with various shift times (Spanish and French speaking are assets) 7:00 am to 3:30 pm, 8:00 am to 4:30 pm, 10:30 am to 7:00 pm, and 2:30 pm to 11:00 pm.

We also are recruiting for our overnight team (French speaking) Sunday to Thursday 10:00 pm to 6:30 am

Training for these positions will occur at our head office in Calgary - Monday to Friday from 8:00 am to 4:30 pm for the duration of 2 weeks.

After completion of training, this will currently be a work from home position. There may be occasions when in office work may be required.

What will you do?

  • Monitor the safety of our customers' personnel
  • Manage emergency alerts and follow escalation protocols professionally, with efficiency
  • Respond to emergency situations with calm and confidence
  • Provide basic troubleshooting and technical support when an alert is triggered
  • Monitor weather and road conditions where customers are working alone to keep them informed of potential issues
  • Provide excellent customer service
    Maintain
  • records and prepare reports

What we need from you

  • Fluency in written and spoken English, required
  • Fluency in Spanish is required
  • Fluency in other languages is an asset
  • The ability to maintain a high and consistent volume of calls
  • The ability to remain calm in time-sensitive and stressful situations
  • The ability to think critically, receive limited information and make decisions based on training
  • Proficiency with computers, web-based programs and the ability to use multiple monitors at once
  • The ability to work independently with limited supervision
  • Strong attention to detail
  • Previous experience in customer service or dispatch environment is an asset
  • First Aid certification, CPR, safety experience is an asset
  • A home working space that is ergonomic and comfortable for an 8 hour shift.

All applicants will be required to successfully pass a criminal background check and a drug and alcohol test. We have a zero-tolerance policy for drugs which includes recreational drugs (Marijuana).

Position Overview

  • Full-time salaried position: compensation to match your experience and talent.
  • Rapidly growing tech company expanding globally.
  • Extended Health and Dental benefits, along with a wellness program.
  • Employee Family Assistance Program.
  • Educational Assistance Program.
  • Patent Program
  • Company stock purchase plan with matching RSP contributions.

Apply today

To apply for this position, please fill out the following form: