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Real-Life Incident: Steve & Matt’s Story – Rapid Response Saves Child’s Life

CGO-Matt and Steve-1

Steve and Matt, field technicians with a leading energy provider in the midwestern United States, had just finished a routine maintenance call in a quiet, suburban neighbourhood. Matt was completing paperwork in the truck while Steve was cleaning their tools when suddenly they heard panicked screaming.


“The mother came running out of the house holding her 18-month son screaming 'He’s not breathing!' and I got out of that truck as fast as I could to help,” said Matt.


sos-pullSteve and Matt raced over to the distraught parents. Matt cradled the child’s limp, unresponsive body in his arms, while Steve pulled the red emergency SOS latch on his Blackline G7 safety device to call for help. Although Matt found faint breathing sounds and a shallow heartbeat, the child’s eyes were rolling back in his head, and he was unconscious.

Seconds Matter When Lives on the Line

At Blackline Safety’s in-house Safety Operations Centre, Steve’s device is monitored 24/7 by professionally trained agents. As soon as Steve pulled the SOS latch, an SOC agent received the alert, and—in less than a minute—called him via his device's two-way communication. Steve explained that he was with a child in acute distress and needed immediate medical assistance. 

g7-two-communications-soc copy“Send EMS to me right now!” Steve said to the agent.

The agent wasted no time and immediately contacted the local EMS dispatch to request police and medical assistance. 

“I can give you the exact latitude and longitude,” Blackline Safety’s SOC agent said to EMS dispatch.

The agent provided Steve’s exact location based on the coordinates provided by his G7, expediting the dispatch of emergency services which happened within 90 seconds of the alert first coming in.

Steve and the SOC agent maintained their two-way communication, with the agent providing guidance and critical updates until EMS arrived on-site.

Offering reassurance, the agent said, “I’m just going to stay with you.”


ambulance-iconWhile it didn’t take long for the ambulance to arrive, it felt like the longest minutes of our lives. We’d been in emergency situations before, but never like this one and never with a child,” said Steve.


Right Place at the Right Time

Thanks to Steve’s quick actions with his G7’s emergency SOS feature and with the support of the SOC agent, paramedics arrived at the scene and the boy became responsive. Later, the men learned the child had experienced a febrile seizure. While the parents were too overcome in the moment to say much, the father later reached out to the energy company to express his thanks.


“I’m glad it all turned out amazing—the best way it could have,” said Matt. Added Steve, “I’m right there with you Matt. I’m glad we were there."


Protection in Any Situation

Blackline’s innovative technology is designed to boost worker safety across more than a dozen industries worldwide. Our suite of cloud-connected wearable safety devices, area gas monitors, and monitoring software—coupled with 24/live monitoring—protects over 165,000 industrial workers globally. Our solution can be customized to mitigate any risk that front line workers may face, whether working in a remote area or a suburban community. 

As Steve and Matt discovered first-hand, real-time connectivity links workers to immediate emergency support, helping them deal with any situation that arises on the job, even unexpected ones like a health emergency in the community. The peace of mind—and in this case the life of a child—are irreplaceable.

78-percent-injuries In 2021, an estimated 175,500 preventable injury-related deaths occurred in homes and communities, or about 78% of all preventable injury-related deaths that year. – National Safety Council Injury Facts



Utility industry workers face multiple hazards such as urban dangers, potential falls, adverse weather, customer confrontations, and working alone in areas with limited cellular coverage while performing tasks like repairing internet connectivity, electricity, meters, and pipelines.

There were 36 fatalities across the utility industry in the US in 2021-2022. (Source: US Bureau of Labor Statistics)


A version of this story was also published in American Gas Magazine.


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Blackline Safety is a technology leader driving innovation in the industrial workforce through IoT (Internet of Things). With connected safety devices and predictive analytics, Blackline enables companies to drive towards zero safety incidents and improved operational performance. Blackline provides wearable devices, personal and area gas monitoring, cloud-connected software and data analytics to meet demanding safety challenges and enhance overall productivity for organizations with coverage in more than 100 countries. Armed with cellular and satellite connectivity, Blackline provides a lifeline to tens of thousands of people, having reported over 200 billion data-points and initiated over seven million emergency alerts. For more information, visit BlacklineSafety.com and connect with us on Facebook, Twitter, LinkedIn and Instagram.