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Part-Time Safety Operations Center Agent

Job summary

Blackline is hiring Safety Operation Center (SOC) agents to provide a professional and timely emergency response services for our customers. Wearable Blackline safety devices connect personnel in the field to our SOC that enables real-time emergency response management. Our SOC agents manage safety incidents efficiently and conscientiously from onset through to resolution.

This is a part-time position, Saturdays and Sundays only, 12-hour day shifts (6:00am - 6:00pm) nights (6:00pm - 6:00am)

Key Responsibilities

  • Monitor the safety of our customers' personnel
  • Manage alerts and follow escalations in a professional and precise manner
  • Respond to emergency situations in a calm and effective manner
  • Provide excellent, empathetic customer service
  • Follow and understand follow verbal and written directions
  • Maintain records and prepare reports
  • Provide basic troubleshooting and technical support when an alert is triggered
  • Monitor weather and road conditions where customers are working alone to keep them informed of potential issues.

Required Skills

  • Fluent written & spoken English is required
  • Written or spoken French and / or Spanish would be an asset
  • Strong work ethic to maintain a high volume of client interactions
  • Ability to demonstrate proficiency using a computer and new technologies
  • Work independently with little direction
  • Ability to organize work flow and use time efficiently
  • Strong attention to detail
  • Ability to perform at high levels in a fast-paced and dynamic work environment, successfully adapting to changing priorities and work demands
  • Flexibility with work schedules
  • Exceptional judgment, common sense and decision-making ability

Basic Qualifications

  • Previous experience in a customer service / dispatch role is valuable
  • Valid First Aid and CPR
  • Background check

Blackline Safety offers

  • An exciting, high-growth environment
  • An experienced, dynamic and motivated team
  • Supportive, challenging and collaborative work
  • Competitive salary and vacation
  • Medical, dental and drug benefits
  • Company stock purchase plan with matching contributions

Our clients depend on Blackline Safety to monitor the well-being of their employees at work — you can help to make a difference. Come work with Blackline Safety in an exciting, fast-paced work environment. To apply, send your resume and cover letter via email in PDF format to careers@blacklinesafety.com.