CAREERS

As a result of rapid growth and significant user adoption of its solutions in North America, Blackline is doubling its sales force. Blackline is looking for passionate, self-motivated individuals driven to be highly successful professionals. As a Blackline Regional Sales Manager, you will be responsible for managing regional and national distribution partners located within your territory and delivering strong revenue growth. In this full-time role you will identify and create new business opportunities with your distributors and end-users to achieve all sales and profit targets. The successful candidate will be comfortable meeting with and presenting to distributors, field level end users, and the C-suite.

Key Responsibilities

• Drive sales growth through distribution partners by supporting their sales and marketing efforts
• Provide field level support conducting end-user calls with distributor sales representatives
• Support distribution through the entire sales process from initial contact to purchase order and transition to the implementation team
• Ongoing generation of new opportunities, both with distribution and directly with end-users, contributing to sales funnel growth to support sales quota achievement
• Timely follow up on leads created by Blackline demand generation efforts
• Identify and qualify new distribution as required to ensure appropriate geographic and vertical market coverage
• Work with the world’s leading businesses to transform their overall safety programs
• Generate new business by developing customer relationships in their regions and vertical markets
• Attend industry trade shows promoting the Blackline brand growth, industry networking, securing new leads, and enhancing relationships with existing clients
• Provide weekly pipeline opportunity updates to Director of Sales including progress on specific distribution opportunities and status of prospective end-user clients
• Self-motivated and able to work independently to meet or exceed goals

Desired Skills / Experience

• Self-motivated, critical thinker with a proven ability to execute strategic sales plans
• Results-focused demonstrated through consistent success in increasingly senior sales roles
• Excellent interpersonal skills and ability to develop strong relationships
• Demonstrated network of clients which can lead to immediate opportunities
• Strong background of strategic account management as a manufacturer representative or distributor sales professional
• Experience selling complex, strategic business solutions
• Proven track record of providing large enterprise sales solutions
• Sales training with Sandler, Miller Heiman, Ray Leon, or other industry leading training is an asset
• Above average capabilities with productivity tools (e.g. Excel, PowerPoint, Word, etc.)
• High degree of proficiency with CRM

Minimum Requirements:

• Minimum 5 years B2B with a distributor or manufacturer selling complex services or products
• Experience selling gas detection or safety-related services is considered a benefit
• A track record of success increasing market share and securing net new business through a distribution business model

Position Overview:

• Full-time salary plus commission
• Compensation includes health benefits, car allowance, expense coverage, paid vacation, stock plan, and access to Blackline options
• Travel availability of 50%

To apply for this position, send your resume and cover letter in PDF format to careers@blacklinesafety.com.

In your cover letter include a detailed account of total sales and sales growth annually for the past three years in your current or past positions. Please also describe the products and service(s) you were selling.

Job Type: Full-time

Who you are:

• You love to develop object-oriented applications on embedded processers. You enjoy the challenge of fitting big features on small platforms.
• You enjoy researching and applying new technologies to solve problems. You understand how things work and fit together.
• You have exacting standards. You find it embarrassing for someone else to find a bug you have released. You like the idea of using test driven development to ensure your code is well structured and tested.

What will you do: 

• Design, implement and test new features and products using TDD
• Develop drivers for peripherals, new hardware and processors
• Add support for new gas detection sensors on connected cartridge boards
• Release new firmware across multiple products

What you will need to succeed: 

• Degree in Computer Science or Electrical/Computer Engineering
• Experience using C/C++ in an embedded environment
• Experience working with an embedded RTOS
• Experience writing low level drivers
• Object Oriented Design and Development experience
• Ability to optimize code for space or size depending on the requirement

What is great to have: 

• Experience in other programming languages such as Python, Java, Matlab
• Experience designing and developing embedded firmware with UML and TDD
• Knowledge of GSM/CDMA/HSPA networks, GPS and Satellite Communication Systems
• Experience with signal processing and filter design
• Experience with gas detection technology

To apply for this position, send your resume and cover letter in PDF format to careers@blacklinesafety.com.

Blackline Safety offers:

• An exciting high-growth environment
• An experienced, dynamic and motivated team
• Supportive, challenging and collaborative work
• Competitive salary and vacation
• Medical, dental and drug benefits
• Company stock purchase plan with matching contributions

Our clients depend on Blackline Safety to monitor the well-being of their employees at work — you can help to make a difference. Come work with Blackline Safety in an exciting, fast-paced work environment.

All applications will be reviewed, but only those most qualified will be contacted for an interview.

Blackline Safety is a world leader in the development and manufacturing of wirelessly connected safety products — we offer the broadest and most complete portfolio in the industry. We monitor personnel working alone in populated areas, indoors within complex facilities, and employees operating in the most remote reaches of our planet. Our products are used to keep people safe in the event of falls, missed check-ins, man-downs and exposure to explosive or toxic gas. Our products save lives. Our design, marketing, customer care, sales and production are all performed in-house at our headquarters in Ramsay, Calgary.

Our fast-growing company is currently hiring experienced Data Architect who is passionate about building scalable data pipelines for both real time and batch processing and to help build the next generation of new analytics products our highly available, highly scalable safety monitoring platform built on the newest stack.

Our technologies are RedShift, PowerBI, SSRS, RDS, Aurora, Athena, AWS DataLake, Matillion, Talend, Pentaho, and more. We use DDD, Emerging Patterns and anything else you want to try.

We are looking for someone: 

• With serious desire to build great software
• Experienced with sourcing and modeling data from application APIs.
• Experienced leading the architecture design, development, test, and delivery of large-scale data pipelines and ETL workflows
• Worked on large-scale data extraction, processing, and transformations to enable data science efforts.
• That takes ownership of the solution and deliver
• With a team mindset, highly collaborative and enjoys a fast-paced, team environment
• That enjoys learning new technologies, concepts and areas of business
• Experienced with ingesting media files

To be successful, you must have the following:

• A degree in computer science, software engineering or similar education
• Data modeling skills including dimensional modeling
• Understanding of modern data frameworks
• Strong knowledge of scalable database development in a SaaS environment dealing with real-time streaming data
• Strong knowledge of AWS cloud and managed databases
• 5+ years of experience in designing, implementing and maintaining large-scale data pipelines and ETL tools
• 5+ years of experience in data warehousing and large scale computing
• Experience working with stream processing solutions such as Kafka and Spark
• Performance tuning of complex sql queries
• Hands-on with database performance tuning (MySQL & Redshift)
• Knowledge of and enthusiasm for agile software development

Blackline Safety offers:

• A world-class team of senior developers and software professionals to act as mentors as you develop your professional skills
• A unique and fun place to work with flexible hours
• Interesting products to work on and an entrepreneurial environment
• Exposure to a wide variety of modern web technologies
• Supportive (yet challenging), collaborative work environment
• Competitive salary and vacation compensation
• Medical, dental and drug benefits
• Company savings plan with matching contributions

Join our team to build the future!

To apply for this position, send your resume and cover letter in PDF format to hire@blacklinesafety.com

Blackline does not offer visa sponsorship

Blackline Safety is a world leader in the development and manufacturing of wirelessly connected safety products — we offer the broadest and most complete portfolio in the industry. We monitor personnel working alone in populated areas, indoors within complex facilities, and employees operating in the most remote reaches of our planet. Our products are used to keep people safe in the event of falls, missed check-ins, man-downs and exposure to explosive or toxic gas. Our products save lives. Our design, marketing, customer care, sales and production are all performed in-house at our headquarters in Ramsay, Calgary.

Our fast-growing company is currently hiring an experienced Data Developer to help build the next generation of new analytics products our highly available, highly scalable safety monitoring platform built on the newest stack. This is a unique role where one must have very strong database development skills as a primary skill set but is equally strong in database architecture, db admin, and exposed to general cloud development including agile methods. This person will own the databases and be able to provide consultation on how to improve data architecture and how best to scale database infrastructure. 

Our technologies are RedShift, IoT, PowerBI, SSRS, RDS, Aurora, AWS DataLake, Matillion, Talend, Pentaho, and more. We use DDD, Emerging Patterns and anything else you want to try.

We are looking for someone: 

• With serious desire to build great IoT & cloud software
• That takes ownership of the solution and deliver
• With a team mindset, highly collaborative and enjoys a fast-paced, team environment
• That enjoys learning new technologies, concepts and areas of business
• Capability and enthusiasm to learn new technologies
• That writes clean code in a testable, reliable and sustainable way

To be successful, you must have the following:

• A degree in computer science, software engineering or similar education
• Experience developing scalable web applications using Java or Python in a SaaS environment dealing with real-time streaming data, web portals, and analytics
• Data modeling skills including dimensional modeling
• Understanding of modern data frameworks
• Strong knowledge of scalable database development in a SaaS environment dealing with real-time streaming data
• Strong knowledge of AWS cloud and managed databases
• Hands-on with database performance tuning (MySQL & Redshift)
• Experience with building scalable data pipelines with ETL tools like: Matillion, Talend, Pentaho, etc
• Knowledge of and enthusiasm for agile software development

Blackline Safety offers:

• A world-class team of senior developers and software professionals to act as mentors as you develop your professional skills
• A unique and fun place to work with flexible hours
• Interesting products to work on and an entrepreneurial environment
• Exposure to a wide variety of modern web technologies
• Supportive (yet challenging), collaborative work environment
• Competitive salary and vacation compensation
• Medical, dental and drug benefits
• Company savings plan with matching contributions

Join our team to build the future!

To apply for this position, send your resume and cover letter in PDF format to hire@blacklinesafety.com

Blackline does not offer visa sponsorship

Blackline Safety is a world leader in the development and manufacturing of wirelessly connected safety products — we offer the broadest and most complete portfolio in the industry. We monitor personnel working alone in populated areas, indoors within complex facilities, and employees operating in the most remote reaches of our planet. Our products are used to keep people safe in the event of falls, missed check-ins, man-downs and exposure to explosive or toxic gas. Our products save lives. Our design, marketing, customer care, sales and production are all performed in-house at our headquarters in Ramsay, Calgary.

Our fast-growing company is currently hiring experienced Full Stack Developers to help build the next generation of new features and functionality for our highly available, highly scalable safety monitoring platform built on the newest stack.

Our technologies are Angular 8, Amazon Web Services and all they offer, IoT, MySQL, RedShift, Jenkins, ELK stack, Python, Java, and more. We use DDD, Emerging Patterns and anything else you want to try.

We are looking for someone: 

• With serious desire to build great IoT & cloud software
• That takes ownership of the solution and deliver
• With a team mindset, highly collaborative and enjoys a fast-paced, team environment
• That enjoys learning new technologies, concepts and areas of business
• That writes clean code in a testable, reliable and sustainable way

To be considered, you must have the following:

• A degree in computer science, software engineering or similar education
• Experience developing scalable web applications using Java or Python in a SaaS IoT environment dealing with real-time streaming data, web portals, and analytics
• Understanding of modern front-end frameworks
• Capability and enthusiasm to learn new technologies
• Familiarity with a variety of data technologies including SQL and NoSQL
• Familiarity with AWS
• Knowledge of and enthusiasm for agile development, CI/CD and high-quality software 

Blackline Safety offers:

• A world-class team of senior developers and software professionals to act as mentors as you develop your professional skills
• A unique and fun place to work with flexible hours
• Interesting products to work on and an entrepreneurial environment
• Exposure to a wide variety of modern web technologies
• Supportive (yet challenging), collaborative work environment
• Competitive salary and vacation compensation
• Medical, dental and drug benefits
• Company savings plan with matching contributions

Join our team to build the future!

To apply for this position, send your resume and cover letter in PDF format to hire@blacklinesafety.com

Blackline does not offer visa sponsorship

Our fast-growing company is currently hiring a Customer Care Representative. Blackline Safety is a leader in products and services for worker safety monitoring and security tracking. We offer solutions that deliver safety, security, and location awareness through innovative wireless hardware and custom user interfaces.

Our vision is to become the world leader of worker safety monitoring. The role of the Customer Care Representative – Order Processing is to assist our business partners in the efficient processing of new product and service orders.  The Customer Care Representative will successfully resolve a wide variety of customer care and account management scenarios for end users, distributors, dealers and Business to Business customers who use our solutions daily.

About Blackline

Blackline Safety is a world leader in the development and manufacturing of wirelessly connected safety products — we offer the broadest and most complete portfolio in the industry. We monitor personnel working alone in populated areas, indoors within complex facilities, and employees operating in the most remote reaches of our planet. Our products are used to keep people safe in the event of falls, missed check-ins, man-downs and exposure to explosive or toxic gas. Our products save lives. Our design, marketing, customer care, sales and production are all performed in-house at our headquarters in Calgary, AB. Blackline Safety is a publicly-traded company (TSXV: BLN).

Hours:

Monday-Friday Business Hours

 Skills and Aptitudes:

• You have 2 years’ experience in an administrative capacity
• You enjoy customer service and supporting a dynamic team of sales professionals.
• You have strength in a technical capacity able to understand our products in order to effectively assist in the accurate and timely processing of product orders
• You demonstrate advanced verbal and written business communication skills that are clear, concise, courteous and professional
• You are computer literate including Microsoft Word, Excel and Power Point
• You have sound mathematical skills in order to validate orders and assist our partners with their order inquires.
• You are organized, detail-oriented and have the ability to multi-task
• You are a team player who offers solutions and ideas to continually improve the business
• You are proactive in your approach to customer issues
• You are outgoing, courteous, ambitious and presentable with a professional demeanor
• You have a gift for conversation and are able to forge good working relationships with customers and co-workers
• You are able to show a passion for customer care and understand new technologies
• You possess strong business acumen
• You are a go-getter with a positive attitude, wanting to make a difference within your team
• You can be firm in your delivery of company policies while being empathetic to customers’ demands

Responsibilities:

• Process products sales orders accurately and according to customer requirements.
• Successfully resolve all customer concerns via e-mails, phone-calls, chat and support tickets, in a proactive, prompt and professional manner
• Meet customer care goals and benchmarks as set by Management
• Work with our accounting and shipping departments to resolve customer issues and concerns with product orders.
• Support the account management team in the renewal of services with existing customers
• Process RMA requests into our ERP system

Job Type: Full-time

Experience:

• Administrative Experience, Data entry

Location:

• Calgary, AB (Required)

Language:

• French (preferred)
• English (mandatory)

We’re looking for someone with a passion for people to help us build and sustain a corporate culture that is supportive, innovative and fun. Reporting to the Director of User Experience, the Employee Experience Coordinator will be motivated to create systems in the workplace to support and inspire their coworkers — they will be an evangelist for our corporate values.

Good intentions and productive conversations alone don’t get a job done, so a focus on measured results is important to this role. An example project would be taking a series of company-wide employee feedback surveys to gather data and then trend the it over time to create reports and determine recommendations based on the results. The goal is to make a science of employee feedback.

The Blackline team is comprised of talented people who are driven to explore and achieve new heights in technology, manufacturing and safety. During this time of accelerated growth for the company, the Employee Experience Coordinator is a critical role to ensure our employees continue to love coming to work every day. Help us to continue to make being an employee at Blackline an amazing experience!

Your projects and responsibilities

• Updating our employee handbook to be an engaging, fun manual about working at Blackline
• Designing a new employee welcome package, with Blackline branded swag and an office starter kit
• Defining a checklist of best practices of managers’ responsibilities regarding new hires
• Creating an interview package including Blackline promo items
• Identifying interview best practices and defining culture questions for managers to use during interviews
• Coordinate new employee buddy program
• Manage a cultural onboarding presentation for new hires
• Determine employee happiness metrics and track trends over time
• Find creative ways to support out-of-office employees
• Coordinate and support Blackline’s employee-run culture committee
• Help us celebrate anniversaries or workplace achievements

You're right for this role if you

• Have a post-secondary diploma or degree
• Are comfortable rolling up your sleeves and getting things done
• Have a high degree of emotional intelligence in verbal and written communications
• Are able to thrive on autonomy and navigate ambiguity
• Are capable of multitasking in a busy, high-volume environment
• Have the ability to effectively manage time, prioritize tasks and work within deadlines
• Are well organized with keen attention to detail — here is a little test, in your cover letter tell us your favorite fictional character
• Demonstrate ownership over assignments, asking for clarification/direction as necessary
• Have a friendly and easy-going demeanor

Position details

• Full-time salary position
• Medical, dental and drug benefits
• Company stock purchase plan with matching contributions
• Great office location in the Ramsay neighborhood of Calgary
• All the coffee you can drink

About us

Headquartered in Calgary, Blackline Safety is a global technology company that has been monitoring the well-being of employees using person-worn wireless monitoring devices for more than 10 years. We focus heavily on new on product design and innovation. With big aspirations and a fantastic team, we’re looking an all-star Employee Experience Coordinator to help us surpass our goals.

How to contact us

Please send a PDF of your cover letter and resume to careers@blacklinesafety.com. While we'd love to meet everyone who applies, only those who are short-listed will be contacted.

To learn more about our company visit www.blacklinesafety.com

Blackline Safety is looking for a full-time Sales Trainer to educate our sales teams and distribution partners on how to use and promote our award-winning connected safety products and cloud-hosted software. This is an opportunity to take on an influential role within a growing, innovative technology company that helps people go home safely to their families every day.

The Sales Trainer is an expert on Blackline’s full suite of wirelessly-connected products, services and software. This position requires approximately 50% travel across North America, training distributors and sales teams along the way. The remaining time will be spent in Calgary at Blackline’s global headquarters, training internal staff, working with sales and marketing teams and preparing for launches of future safety innovations.

Who are you?

You are high-energy, motivated, outgoing and are passionate about new technology. You are a natural communicator with a knack for simplifying complex ideas into easy-to-consume concepts for your audiences. With a desire to empower people with knowledge, you don’t just deliver content, you educate and inform.

What will you do?

You will motivate people to promote and adopt Blackline’s products, services, mission and brand. You will educate our partners on everything Blackline-related, including our processes and workflows that help our selling channels solve real-world customer challenges in the field. You will motivate our internal and external sales teams and share real experiences and successes that help our teams and distribution partners relate to customers and their needs.

About Blackline

Blackline Safety is a world leader in the development and manufacturing of wirelessly-connected safety products. We offer the broadest and most complete portfolio available in the industry. Our products are designed to save lives and we monitor personnel working alone in populated areas, within complex indoor facilities and the most remote reaches of our planet. Blackline’s products are used to keep people safe in the event of falls, missed check-ins, man-downs and exposure to explosive or toxic gas. Our design, development, sales, marketing, support and production are all performed in-house at our headquarters in Calgary, AB. Blackline Safety is a publicly-traded company (TSXV: BLN).

Responsibilities

• Help drive sales by training Blackline’s distribution sales partners
• Monitor competency of our internal and external sales teams
• Support the development of training content for all Blackline offerings
• Plan, schedule and deliver training for North American distributors
• Plan, schedule and deliver new employee onboarding content

Requirements

• Post-secondary diploma in adult education or equivalent experience
• 5+ years in a sales environment with a proven track record of educating clients and other team members
• Experience with webinar presentation software
• Excellent written and spoken English communication and presentation skills
• Ability to establish and maintain strong relationships
• A self-motivated, organized and structured disposition
• Desire and willingness to travel 50+% of the time across Canada, US and occasionally overseas
• Proficiency in Microsoft Office Suite

Beneficial Experience

• Gas detection technology 

Blackline Safety offers

• An exciting high-growth environment
• An experienced, dynamic and motivated team
• Supportive, challenging and collaborative work
• Competitive salary and vacation
• Medical, dental and drug benefits
• Company stock purchase plan with matching contributions

Our clients depend on Blackline Safety to monitor the well-being of their employees at work — you can help to make a difference. Come work with Blackline Safety in an exciting, fast-paced work environment. To apply, send your resume and cover letter via email in PDF format to careers@blacklinesafety.com.

Blackline Safety is looking for a full-time Instructional Designer to develop learning content on our award-winning connected safety products and cloud-hosted software solutions. The successful candidate will work as part of a project team to develop high-quality content and materials for internal and external audiences. The primary method of delivery will be eLearning, with some responsibility for developing content for face-to-face and instructor-led online training.

Who are you?

You are a motivated, detail-oriented individual who is driven to design learning experiences that drive high performance. You love to work in a collaborative environment while hitting individual milestones. You are looking for a fast-paced opportunity with a vibrant, growing company.

What will you do?

Reporting to the Manager of Performance Development, you will be tasked with designing high impact learning experiences, taking responsibility for: creating detailed design, developing materials and supporting implementation.

About Blackline

Blackline Safety is a world leader in the development and manufacturing of wirelessly-connected safety products. We offer the broadest and most complete portfolio available in the industry. Our products are designed to save lives and we monitor personnel working alone in populated areas, complex indoor facilities and the remote reaches of our planet. Blackline’s products are used to keep people safe in the event of falls, missed check-ins, man-downs and exposure to explosive or toxic gas. Our design, development, sales, marketing, support and production are all performed in-house at our headquarters in Calgary, AB. Blackline Safety is a publicly-traded company (TSXV: BLN).

Required skills

• Ability to adhere to a consistent visual style that fits within brand guidelines
• Strong visual layout and graphic presentation skills with good attention to detail
• Ability to write effective copy, instructional text, audio scripts and video scripts
• Well versed in video editing technology and techniques
• Knowledge of mobile learning tools and standards
• Experience with modern eLearning authoring tools such as Adobe Captivate or Articulate Storyline
• Experience with social learning techniques and gamification preferred
• Experience with video editing software such as Adobe Premiere Pro is preferred
• Experience with graphics/illustration tools such as Adobe Illustrator or Adobe Photoshop is preferred 

Qualifications

• Post-secondary degree or diploma in instructional design, education, marketing or equivalent
• Demonstrated competency in instructional design, curriculum development and e-Learning

Blackline Safety offers

• An exciting high-growth environment
• An experienced, dynamic and motivated team
• Supportive, challenging and collaborative work
• Competitive salary and vacation
• Medical, dental and drug benefits
• Company stock purchase plan with matching contributions

Our clients depend on Blackline Safety to monitor the well-being of their employees at work — you can help to make a difference. Come work with Blackline Safety in an exciting, fast-paced work environment. To apply, send your resume and cover letter via email in PDF format to careers@blacklinesafety.com.

Blackline Safety is looking for a full-time Performance and Learning Specialist to lead performance development projects to build the competency of our end customers, distribution partners and internal employees on our award-winning connected safety products and cloud-hosted software. This is an opportunity to take on an influential role with a growing, innovative technology company that helps our clients go home safely to their families every day.

The Performance and Learning Specialist will take the lead role on a project team consisting of internal employees and contract instructional designers, voice-over actors and translators. This position will require you to lead projects from initial stakeholder consultation and goal setting through to evaluation of results.

Who are you?

You are highly experienced in leading learning and performance development projects. You are an expert in adult learning, facilitation and people development. You bring a creative and innovative perspective to performance development.  

What will you do?

Reporting to the Manager of Performance Development, you will act as an internal consultant to lead full-cycle learning and performance development projects.  

About Blackline

Blackline Safety Corp. is a global connected safety technology company that develops, manufactures and markets products and services that empower businesses with real-time safety insights to manage emergency responses, evacuations and gas detection compliance programs. We monitor personnel working alone in populated areas, indoors within complex facilities, and employees operating in the most remote reaches of our planet. Our products are used to keep people safe in the event of falls, missed check-ins, man-down events and exposure to explosive or toxic gases. Our products save lives.  Blackline Safety is a publicly traded company (TSXV: BLN).

Responsibilities

• Project management and consulting: collaborate with internal stakeholders, SME’s and your team to lead performance development projects from beginning to end
• Lead change management initiatives: utilize extensive knowledge of adult learning principles to drive behavioral change for internal and external learners
• Learning solution design: design performance-based learning solutions that drive business results
• Evaluate and report: use best practices in evaluation of audiences to measure learner performance against desired outcomes

Knowledge, Skills and Abilities

• Superior consulting and relationship management skills
• Ability to develop strong working relationships with team members at all levels of the organization, including senior management
• Experience designing learning and change management strategies within a client facing environment
• Demonstrated experience designing learning solutions for all delivery methods, including face to face training, live virtual training, micro-learning, eLearning, etc.
• Performing needs analyses at an expert level
• In-depth knowledge of learning evaluation methodologies
• Exceptional verbal and written communication skills
• Highly knowledgeable about SAAS and technology products

Qualifications

• 7+ years in a training/curriculum development role, with significant experience as an internal consultant
• Experience developing technical training is required
• Bachelor’s degree in Human Resources, Education, Organizational Development or Business is preferred. Equivalent experience will be considered.
• PMP Certification is considered an asset

Blackline Safety offers

• An exciting high-growth environment
• An experienced, dynamic and motivated team
• Supportive, challenging and collaborative work
• Competitive salary and vacation
• Medical, dental and drug benefits
• Company stock purchase plan with matching contributions

Our clients depend on Blackline Safety to monitor the well-being of their employees at work — you can help to make a difference. Come work with Blackline Safety in an exciting, fast-paced work environment. To apply, send your resume and cover letter via email in PDF format to careers@blacklinesafety.com.

Our fast-growing company is currently hiring a Senior Service Technician. Blackline Safety is a leader in products and services for worker safety monitoring and security tracking. We offer solutions that deliver safety, security, and location awareness through innovative wireless hardware and custom user interfaces. 

Our vision is to become the world leader of worker safety monitoring. The role of the Senior Service Technician is to be the last escalation point for customer technical inquiries. The Senior Service Technician will successfully resolve a wide variety of customer care and account management scenarios for end users, distributors, dealers and Business to Business customers who use our solutions daily. 

About Blackline  

Blackline Safety is a world leader in the development and manufacturing of wirelessly connected safety products — we offer the broadest and most complete portfolio in the industry. We monitor personnel working alone in populated areas, indoors within complex facilities, and employees operating in the most remote reaches of our planet. Our products are used to keep people safe in the event of falls, missed check-ins, man-downs and exposure to explosive or toxic gas. Our products save lives. Our design, marketing, customer care, sales and production are all performed in-house at our headquarters in Calgary, AB. Blackline Safety is a publicly-traded company (TSXV: BLN).  

Daytime Monday-Friday, 40 hours/week 

Skills and Aptitudes: 

• You have minimum 5 years’ experience in a technical or service role 
• You have a technical diploma or degree from a recognized institution  

• You are fluent in written and spoken English, French or other additional languages would be an asset 
• You have strength in a technical capacity and able to understand and retain technical issues while conveying this understanding to our customers 
• You demonstrate advanced verbal and written business communication skills that are clear, concise, courteous and professional 
• You are computer literate including Microsoft Word, Excel and Power Point 
• You can read electronic schematics and troubleshoot circuit boards 

• You can demonstrate an understanding of the overall system and how the system satisfies the customer requirements 
• You are organized, detail-oriented and can multi-task 
• You are a team player who offers solutions and ideas to continually improve the business 
• You are proactive in your approach to customer issues 
• You are outgoing, courteous, ambitious and presentable with a professional demeanor 

• You have a gift for conversation and can forge good working relationships with customers and co-workers 
• You can show a passion for customer service and understand new technologies 
• You possess strong business acumen 
• You are a go-getter with a positive attitude, wanting to make a difference within your team 
• You can be firm in your delivery of company policies while being empathetic to customers’ demands 

• You have a clean driver’s abstract  

Responsibilities: 

• Successfully resolve all customer concerns via e-mails, phone-calls, chat and support tickets, in a proactive, prompt and professional manner 

• Meet Service goals and benchmarks as set by Management 
• Technical support and troubleshooting 
• Failure analysis of product returned by customers 
• Write customer facing reports 
• Provide analysis of failure modes to relevant departments 
• Project work as required 

• Being available for after hours on-call support 
• Process RMA requests into our ERP system 
• Able to travel to customer sites for service calls  

Job Type: Full-time 

Education: 

• Technical Diploma/Degree from a recognized institution 

Experience: 

• Technical/Service/Field Work: 5 years (Required); 8 years (Preferred) 

• Quality Engineering: 5 years (Preferred) 
• Project Management: 2 years (Preferred) 
• NetSuite/ERP Systems: 2 years (Preferred) 
• Call Center: >2 years (Preferred)  

Location: 

• Calgary, AB (Required) 

Travel: 

• 10% 

Our fast-growing company is currently hiring a Service Technician. Blackline Safety is a leader in products and services for worker safety monitoring and security tracking. We offer solutions that deliver safety, security, and location awareness through innovative wireless hardware and custom user interfaces. 

Our vision is to become the world leader of worker safety monitoring. The role of the Service Technician is to be the first escalation point for customer technical inquiries. The Service Technician will successfully resolve a wide variety of customer care and account management scenarios for end users, distributors, dealers and Business to Business customers who use our solutions daily.  

About Blackline  

Blackline Safety is a world leader in the development and manufacturing of wirelessly connected safety products — we offer the broadest and most complete portfolio in the industry. We monitor personnel working alone in populated areas, indoors within complex facilities, and employees operating in the most remote reaches of our planet. Our products are used to keep people safe in the event of falls, missed check-ins, man-downs and exposure to explosive or toxic gas. Our products save lives. Our design, marketing, customer care, sales and production are all performed in-house at our headquarters in Calgary, AB. Blackline Safety is a publicly-traded company (TSXV: BLN).  

Daytime Monday-Friday, 40 hours/week 

Skills and Aptitudes: 

• You have minimum 5 years’ experience in a technical role 

• You have a technical diploma or degree from a recognized institution  
• You are fluent in written and spoken English, French or other additional languages would be an asset 
• You have strength in a technical capacity and able to understand and retain technical issues while conveying this understanding to our customers 
• You demonstrate advanced verbal and written business communication skills that are clear, concise, courteous and professional 
• You are computer literate including Microsoft Word, Excel and Power Point 

• You can read electronic schematics and troubleshoot circuit boards 
• You are organized, detail-oriented and can multi-task 
• You are a team player who offers solutions and ideas to continually improve the business 
• You are proactive in your approach to customer issues 
• You are outgoing, courteous, ambitious and presentable with a professional demeanor 

• You have a gift for conversation and can forge good working relationships with customers and co-workers 
• You can show a passion for customer service and understand new technologies 
• You possess strong business acumen 
• You are a go-getter with a positive attitude, wanting to make a difference within your team 
• You can be firm in your delivery of company policies while being empathetic to customers’ demands 

• You have a clean driver’s abstract 

Responsibilities: 

• Successfully resolve all customer concerns via e-mails, phone-calls, chat and support tickets, in a proactive, prompt and professional manner 

• Meet Service goals and benchmarks as set by Management 
• Technical support and troubleshooting 
• Failure analysis of product returned by customers 
• Write customer facing reports 
• Provide analysis of failure modes to relevant departments 
• Project work as required 

• Being available for after hours on-call support 
• Process RMA requests within our ERP system  
• Able to travel to customer sites for service calls and on-site troubleshooting  

Job Type: Full-time 

Education: 

• Technical Diploma/Degree from a recognized institution  

Experience: 

• Technical/Service: 5 years (Required) 

• Manufacturing: 2 years (Preferred) 
• NetSuite: 1 year (Preferred) 
• Call Center: 1 year (Preferred) 

Location: 

• Calgary, AB (Required) 

Travel: 

• 10% 

Our fast-growing company is currently hiring an RMA Technician. Blackline Safety is a leader in products and services for worker safety monitoring and security tracking. We offer solutions that deliver safety, security, and location awareness through innovative wireless hardware and custom user interfaces. 

Our vision is to become the world leader of worker safety monitoring. The role of the RMA Technician is to conduct failure analysis and report on issues when product is returned to Blackline Safety from the field. 

About Blackline 

Blackline Safety is a world leader in the development and manufacturing of wirelessly connected safety products — we offer the broadest and most complete portfolio in the industry. We monitor personnel working alone in populated areas, indoors within complex facilities, and employees operating in the most remote reaches of our planet. Our products are used to keep people safe in the event of falls, missed check-ins, man-downs and exposure to explosive or toxic gas. Our products save lives. Our design, marketing, customer care, sales and production are all performed in-house at our headquarters in Calgary, AB. Blackline Safety is a publicly-traded company (TSXV: BLN). 

Hours: 

Daytime Monday-Friday, 40 hours/week 

Skills and Aptitudes: 

• You have minimum 2 years’ experience in a technical or service role 
• You have a technical diploma from a recognized institution 
• You are fluent in written and spoken English 
• You have strength in a technical capacity and able to understand and retain technical issues while conveying this understanding to our customers 
• You demonstrate advanced verbal and written business communication skills that are clear, concise, courteous and professional 

• You are computer literate including Microsoft Word, Excel and Power Point 
• You can read electronic schematics and troubleshoot circuit boards 
• You are organized, detail-oriented and can multi-task 
• You are a team player who offers solutions and ideas to continually improve the business 
• You are proactive in your approach to customer issues 

• You are outgoing, courteous, ambitious and presentable with a professional demeanor 
• You have a gift for conversation and can forge good working relationships with customers and co-workers 
• You can show a passion for customer service and understand new technologies 
• You are a go-getter with a positive attitude, wanting to make a difference within your team 
• You can be firm in your delivery of company policies while being empathetic to customers’ demands  

Responsibilities: 

• Meet Service goals and benchmarks as set by Management 
• Technical support and troubleshooting 

• Failure analysis of product returned by customers 
• Write customer facing reports 
• Provide analysis of failure modes to relevant departments 
• Project work as required 
• Being available for after hours on-call support 

• Process RMA requests within our ERP system 

Job Type: Full-time 

Education: 

• Technical Diploma/Degree from a recognized institution  

Experience: 

• Technical/Service: 2 years (Required)  
• Manufacturing: 2 years (Preferred) 
• NetSuite/ERP Systems: 1 year (Preferred) 

Location: 

• Calgary, AB (Required)  

Blackline Safety is a world leader in the design, manufacture, sales and monitoring of wirelessly connected safety products. We monitor personnel working alone in populated areas, indoors within complex facilities, and employees operating in the most remote reaches of our planet. Our products are used to keep people safe during their work day and to save lives when the work day goes wrong.

The design, manufacturing, marketing, sales, and customer support of our products are all performed from our headquarters in Calgary, Alberta.

We are searching for a senior IT professional capable of managing enterprise application software, information technology systems and workflows that create an efficient and effective workplace.

The successful candidate will excel at leading the implementation of strategic initiatives from planning to execution through cross-company collaboration. They will have broad business and technology perspectives, experience with current and emerging corporate IT best practices and the ability to synthesize an array of inputs into a coherent vision that supports Blackline’s growing business.

Responsibilities:

• The selection, deployment and operation of enterprise wide tools used by all departments of Blackline Safety including NetSuite, Jira, Slack, Confluence, Absorb LMS, Google G Suite, Office 365, Team Hub, Web meeting tools, ticketing systems etc.
• Working closely with the executive and departmental managers to determine the maintenance and growth needs of enterprise systems and application infrastructures.
• The management of IT staff and services for all internal computer systems and desktop support.
• Management of Network Access Control for all employees.
• Responsible for network security governance and implementation firewalls.
• Management, support and evolution of corporate internet and telecommunication systems and enterprise mobile phones.
• Managing IT budgets, resources, deployment programs and time frames.
• Ensuring IT strategy is aligned with the business strategy and technology strategy is clearly defined and communicated.
• Ensuring all IT practices align with regulatory and privacy requirements, ISO certification, the SOC 2 framework and modern best practices.
• Facilitate the effective use of IT tools by all departments through internal training and the creation and distribution of reference material.

Required Skills:

• 5-10 years’ experience in IT/IS management.
• A post-secondary degree or equivalent experience in an applicable discipline.
• Excellent analytical, problem-solving and communications skills
• Negotiation and project management experience with strong organizational skills.
• Broad knowledge of the modern IT landscape
• Experience in hiring, team building, and mentoring
• Experience in budget management
• Motivated self-starter capable of independently working or working in multidisciplinary teams

Blackline provides

• A unique, energetic and entrepreneurial working environment.
• A broad range of interesting products and leading-edge technology to work with.
• Exposure to a wide variety of modern web technologies
• Supportive (yet challenging), collaborative work environment.
• Competitive medical and dental benefits
• Company savings plan with matching contributions

Join our team and become part of a growing company that delivers the future!

To apply for this position, send your resume and cover letter in PDF format to Careers@blacklinesafety.com

Blackline does not offer visa sponsorship.