CAREERS

Our fast-growing company is currently hiring a Customer Care Representative – Order Processing. Blackline Safety is a leader in products and services for worker safety monitoring and security tracking. We offer solutions that deliver safety, security, and location awareness through innovative wireless hardware and custom user interfaces.

Our vision is to become the world leader of worker safety monitoring. The role of the Customer Care Representative – Order Processing is to assist our business partners in the efficient processing of new product and service orders. The Customer Care Representative will successfully resolve a wide variety of customer care and account management scenarios for end-users, distributors, dealers and Business to Business customers who use our solutions daily.

The role: 

• Customer Care Representative, Order Processing
• Full-time at our office headquarters in Calgary, AB
• Daytime, Monday-Friday

Who you are:

• You enjoy customer service and supporting a dynamic team of sales professionals
• You have strength in a technical capacity able to understand our products in order to effectively assist in the accurate and timely processing of product orders
• You demonstrate advanced verbal and written business communication skills that are clear, concise, courteous and professional
• You are computer literate including Microsoft Word, Excel and PowerPoint
• You have sound mathematical skills in order to validate orders and assist our partners with their order inquires.
• You are organized, detail-oriented and have the ability to multi-task
• You are a team player who offers solutions and ideas to continually improve the business
• You are proactive in your approach to customer issues
• You are outgoing, courteous, ambitious and presentable with a professional demeanor
• You have a gift for conversation and are able to forge good working relationships with customers and co-workers
• You are able to show a passion for customer care and understand new technologies
• You possess strong business acumen
• You are a go-getter with a positive attitude, wanting to make a difference within your team
• You can be firm in your delivery of company policies while being empathetic to customers’ demands

What you will do:

• Process products sales orders accurately and according to customer requirements.
• Successfully resolve all customer concerns via e-mails, phone calls, chat and support tickets, in a proactive, prompt and professional manner
• Meet customer care goals and benchmarks as set by Management
• Work with our accounting and shipping departments to resolve customer issues and concerns with product orders.
• Support the account management team in the renewal of services with existing customers
• Process RMA requests into our ERP system

What you will need to succeed:

• You have 2 years’ experience in an administrative capacity
• Fluent in English

What is great to have:

• Fluent in French 

To apply for this position, send your resume and cover letter in PDF format to careers@blacklinesafety.com.

Blackline Safety offers:

• An exciting high-growth environment
• An experienced, dynamic and motivated team
• Supportive, challenging and collaborative work
• Competitive salary and vacation
• Medical, dental and drug benefits
• Company stock purchase plan with matching contributions

Our clients depend on Blackline Safety to monitor the well-being of their employees at work — you can help to make a difference. Come work with Blackline Safety in an exciting, fast-paced work environment.

All applications will be reviewed, but only those most qualified will be contacted for an interview.

As a result of rapid growth and significant user adoption of its solutions in North America, Blackline is doubling its sales force. Blackline is looking for passionate, self-motivated individuals driven to be highly successful professionals. As a Blackline Regional Sales Manager, you will be responsible for managing regional and national distribution partners located within your territory and delivering strong revenue growth. In this full-time role you will identify and create new business opportunities with your distributors and end-users to achieve all sales and profit targets. The successful candidate will be comfortable meeting with and presenting to distributors, field level end users, and the C-suite.

Key Responsibilities

• Drive sales growth through distribution partners by supporting their sales and marketing efforts
• Provide field level support conducting end-user calls with distributor sales representatives
• Support distribution through the entire sales process from initial contact to purchase order and transition to the implementation team
• Ongoing generation of new opportunities, both with distribution and directly with end-users, contributing to sales funnel growth to support sales quota achievement
• Timely follow up on leads created by Blackline demand generation efforts
• Identify and qualify new distribution as required to ensure appropriate geographic and vertical market coverage
• Work with the world’s leading businesses to transform their overall safety programs
• Generate new business by developing customer relationships in their regions and vertical markets
• Attend industry trade shows promoting the Blackline brand growth, industry networking, securing new leads, and enhancing relationships with existing clients
• Provide weekly pipeline opportunity updates to Director of Sales including progress on specific distribution opportunities and status of prospective end-user clients
• Self-motivated and able to work independently to meet or exceed goals

Desired Skills / Experience

• Self-motivated, critical thinker with a proven ability to execute strategic sales plans
• Results-focused demonstrated through consistent success in increasingly senior sales roles
• Excellent interpersonal skills and ability to develop strong relationships
• Demonstrated network of clients which can lead to immediate opportunities
• Strong background of strategic account management as a manufacturer representative or distributor sales professional
• Experience selling complex, strategic business solutions
• Proven track record of providing large enterprise sales solutions
• Sales training with Sandler, Miller Heiman, Ray Leon, or other industry leading training is an asset
• Above average capabilities with productivity tools (e.g. Excel, PowerPoint, Word, etc.)
• High degree of proficiency with CRM

Minimum Requirements:

• Minimum 5 years B2B with a distributor or manufacturer selling complex services or products
• Experience selling gas detection or safety-related services is considered a benefit
• A track record of success increasing market share and securing net new business through a distribution business model

Position Overview:

• Full-time salary plus commission
• Compensation includes health benefits, car allowance, expense coverage, paid vacation, stock plan, and access to Blackline options
• Travel availability of 50%

To apply for this position, send your resume and cover letter in PDF format to careers@blacklinesafety.com.

In your cover letter include a detailed account of total sales and sales growth annually for the past three years in your current or past positions. Please also describe the products and service(s) you were selling.

Job Type: Full-time

As a result of rapid growth and significant user adoption of its solutions in North America, Blackline is doubling its sales force. Blackline is looking for passionate, self-motivated individuals driven to be highly successful professionals. As a Blackline Regional Sales Manager, you will be responsible for managing regional and national distribution partners located within your territory and delivering strong revenue growth. In this full-time role you will identify and create new business opportunities with your distributors and end-users to achieve all sales and profit targets. The successful candidate will be comfortable meeting with and presenting to distributors, field level end users, and the C-suite.

Key Responsibilities

• Drive sales growth through distribution partners by supporting their sales and marketing efforts
• Provide field level support conducting end-user calls with distributor sales representatives
• Support distribution through the entire sales process from initial contact to purchase order and transition to the implementation team
• Ongoing generation of new opportunities, both with distribution and directly with end-users, contributing to sales funnel growth to support sales quota achievement
• Timely follow up on leads created by Blackline demand generation efforts
• Identify and qualify new distribution as required to ensure appropriate geographic and vertical market coverage
• Work with the world’s leading businesses to transform their overall safety programs
• Generate new business by developing customer relationships in their regions and vertical markets
• Attend industry trade shows promoting the Blackline brand growth, industry networking, securing new leads, and enhancing relationships with existing clients
• Provide weekly pipeline opportunity updates to Director of Sales including progress on specific distribution opportunities and status of prospective end-user clients
• Self-motivated and able to work independently to meet or exceed goals

Desired Skills / Experience

• Self-motivated, critical thinker with a proven ability to execute strategic sales plans
• Results-focused demonstrated through consistent success in increasingly senior sales roles
• Excellent interpersonal skills and ability to develop strong relationships
• Demonstrated network of clients which can lead to immediate opportunities
• Strong background of strategic account management as a manufacturer representative or distributor sales professional
• Experience selling complex, strategic business solutions
• Proven track record of providing large enterprise sales solutions
• Sales training with Sandler, Miller Heiman, Ray Leon, or other industry leading training is an asset
• Above average capabilities with productivity tools (e.g. Excel, PowerPoint, Word, etc.)
• High degree of proficiency with CRM

Minimum Requirements:

• Minimum 5 years B2B with a distributor or manufacturer selling complex services or products
• Experience selling gas detection or safety-related services is considered a benefit
• A track record of success increasing market share and securing net new business through a distribution business model

Position Overview:

• Full-time salary plus commission
• Compensation includes health benefits, car allowance, expense coverage, paid vacation, stock plan, and access to Blackline options
• Travel availability of 50%

To apply for this position, send your resume and cover letter in PDF format to careers@blacklinesafety.com.

In your cover letter include a detailed account of total sales and sales growth annually for the past three years in your current or past positions. Please also describe the products and service(s) you were selling.

Job Type: Full-time

As a result of rapid growth and significant user adoption of its solutions in North America, Blackline is doubling its sales force. Blackline is looking for passionate, self-motivated individuals driven to be highly successful professionals. As a Blackline Regional Sales Manager, you will be responsible for managing regional and national distribution partners located within your territory and delivering strong revenue growth. In this full-time role you will identify and create new business opportunities with your distributors and end-users to achieve all sales and profit targets. The successful candidate will be comfortable meeting with and presenting to distributors, field level end users, and the C-suite.

Key Responsibilities

• Drive sales growth through distribution partners by supporting their sales and marketing efforts
• Provide field level support conducting end-user calls with distributor sales representatives
• Support distribution through the entire sales process from initial contact to purchase order and transition to the implementation team
• Ongoing generation of new opportunities, both with distribution and directly with end-users, contributing to sales funnel growth to support sales quota achievement
• Timely follow up on leads created by Blackline demand generation efforts
• Identify and qualify new distribution as required to ensure appropriate geographic and vertical market coverage
• Work with the world’s leading businesses to transform their overall safety programs
• Generate new business by developing customer relationships in their regions and vertical markets
• Attend industry trade shows promoting the Blackline brand growth, industry networking, securing new leads, and enhancing relationships with existing clients
• Provide weekly pipeline opportunity updates to Director of Sales including progress on specific distribution opportunities and status of prospective end-user clients
• Self-motivated and able to work independently to meet or exceed goals

Desired Skills / Experience

• Self-motivated, critical thinker with a proven ability to execute strategic sales plans
• Results-focused demonstrated through consistent success in increasingly senior sales roles
• Excellent interpersonal skills and ability to develop strong relationships
• Demonstrated network of clients which can lead to immediate opportunities
• Strong background of strategic account management as a manufacturer representative or distributor sales professional
• Experience selling complex, strategic business solutions
• Proven track record of providing large enterprise sales solutions
• Sales training with Sandler, Miller Heiman, Ray Leon, or other industry leading training is an asset
• Above average capabilities with productivity tools (e.g. Excel, PowerPoint, Word, etc.)
• High degree of proficiency with CRM

Minimum Requirements:

• Minimum 5 years B2B with a distributor or manufacturer selling complex services or products
• Experience selling gas detection or safety-related services is considered a benefit
• A track record of success increasing market share and securing net new business through a distribution business model

Position Overview:

• Full-time salary plus commission
• Compensation includes health benefits, car allowance, expense coverage, paid vacation, stock plan, and access to Blackline options
• Travel availability of 50%

To apply for this position, send your resume and cover letter in PDF format to careers@blacklinesafety.com.

In your cover letter include a detailed account of total sales and sales growth annually for the past three years in your current or past positions. Please also describe the products and service(s) you were selling.

Job Type: Full-time

As a result of rapid growth and significant user adoption of its solutions in North America, Blackline is doubling its sales force. Blackline is looking for passionate, self-motivated individuals driven to be highly successful professionals. As a Blackline Regional Sales Manager, you will be responsible for managing regional and national distribution partners located within your territory and delivering strong revenue growth. In this role you will identify and create new business opportunities with your distributors and end-users to achieve all sales and profit targets. The successful candidate will be comfortable meeting with and presenting to distributors, field level end users, and the C-suite.

Key Responsibilities:

• Drive sales growth through distribution partners by supporting their sales and marketing efforts
• Provide field level support conducting end-user calls with distributor sales representatives
• Support distribution through the entire sales process from initial contact to purchase order and transition to the implementation team
• Ongoing generation of new opportunities, both with distribution and directly with end-users, contributing to sales funnel growth to support sales quota achievement
• Timely follow up on leads created by Blackline demand generation efforts
• Identify and qualify new distribution as required to ensure appropriate geographic and vertical market coverage
• Work with the world’s leato transform their overall safety programs
• Generate new business by developing customer relationships in their regions and vertical markets
• Attend industry trade shows promoting the Blackline brand growth, industry networking, securing new leads, and enhancing relationships with existing clients
• Provide weekly pipeline opportunity updates to Director of Sales including progress on specific distribution opportunities and status of prospective end-user clients
• Self-motivated and able to work independently to meet or exceed goals

Desired Skills / Experience:

• Self-motivated, critical thinker with a proven ability to execute strategic sales plans
• Results focused demonstrated through consistent success in increasingly senior sales roles
• Excellent interpersonal skills and ability to develop strong relationships
• Demonstrated network of clients which can lead to immediate opportunities
• Strong background of strategic account management as a manufacturer representative or distributor sales professional
• Experience selling complex, strategic business solutions
• Proven track record of providing large enterprise sales solutions
• Sales training with Sandler, Miller Heiman, Ray Leon, or other industry leading training is an asset
• Above average capabilities with productivity tools (e.g. Excel, PowerPoint, Word, etc.)
• High degree of proficiency with CRM

Minimum Requirements:

• Minimum 5 years B2B with a distributor or manufacturer selling complex services or products
• Experience selling gas detection or safety-related services is considered a benefit
• A track record of success increasing market share and securing net new business through a distribution business model

Position Overview:

• Full-time salary plus commission
• Compensation includes health benefits, car allowance, expense coverage, paid vacation, 401K matching, and access to Blackline options
• Travel availability of 50%

To apply for this position, send your resume and cover letter in PDF format to careers@blacklinesafety.com.

In your cover letter include a detailed account of total sales and sales growth annually for the past three years in your current or past positions. Please also describe the products and service(s) you were selling.

Job Type: Full-time

As a result of rapid growth and significant user adoption of its solutions in North America and Europe, Blackline is expanding its presence in Southeast Asia. Blackline is looking for passionate, self-motivated individuals driven to be highly successful professionals. As a Blackline Regional Sales Manager, you will be responsible for managing regional and national distribution partners located across Southeast Asia and delivering strong revenue growth. In this full-time role you will identify and create new business opportunities with your distributors and end-users to achieve all sales and profit targets. The successful candidate will be comfortable meeting with and presenting to distributors, field level end users, and the C-suite.

Key Responsibilities

• Drive sales growth through distribution partners by supporting their sales and marketing efforts
• Provide field level support conducting end-user calls with distributor sales representatives
• Support distribution through the entire sales process from initial contact to purchase order and transition to the implementation team
• Ongoing generation of new opportunities, both with distribution and directly with end-users, contributing to sales funnel growth to support sales quota achievement
• Timely follow up on leads created by Blackline demand generation efforts
• Identify and qualify new distribution as required to ensure appropriate geographic and vertical market coverage
• Work with the world’s leading businesses to transform their overall safety programs
• Generate new business by developing customer relationships in their regions and vertical markets
• Attend industry trade shows promoting the Blackline brand growth, industry networking, securing new leads, and enhancing relationships with existing clients
• Provide weekly pipeline opportunity updates to Director of Sales including progress on specific distribution opportunities and status of prospective end-user clients
• Self-motivated and able to work independently to meet or exceed goals

Desired Skills / Experience

• Self-motivated, critical thinker with a proven ability to execute strategic sales plans
• Results-focused demonstrated through consistent success in increasingly senior sales roles
• Excellent interpersonal skills and ability to develop strong relationships
• Demonstrated network of clients which can lead to immediate opportunities
• Strong background of strategic account management as a manufacturer representative or distributor sales professional
• Experience selling complex, strategic business solutions
• Proven track record of providing large enterprise sales solutions
• Above average capabilities with productivity tools (e.g. Excel, PowerPoint, Word, etc.)
• High degree of proficiency with CRM

Minimum Requirements:

• Minimum 5 years B2B with a distributor or manufacturer selling complex services or products
• Experience selling gas detection or safety-related services is considered a benefit
• A track record of success increasing market share and securing net new business through a distribution business model

Position Overview:

• Full-time salary plus commission
• Compensation includes car allowance, expense coverage and paid vacation
• Travel availability of 50%

To apply for this position, send your resume and cover letter in PDF format to careers@blacklinesafety.com.

In your cover letter include a detailed account of total sales and sales growth annually for the past three years in your current or past positions. Please also describe the products and service(s) you were selling.

Who you are:

• You love to develop object-oriented applications on embedded processers. You enjoy the challenge of fitting big features on small platforms.
• You enjoy researching and applying new technologies to solve problems. You understand how things work and fit together.
• You have exacting standards. You find it embarrassing for someone else to find a bug you have released. You like the idea of using test driven development to ensure your code is well structured and tested.

What will you do: 

• Design, implement and test new features and products using TDD
• Develop drivers for peripherals, new hardware and processors
• Add support for new gas detection sensors on connected cartridge boards
• Release new firmware across multiple products

What you will need to succeed: 

• Degree in Computer Science or Electrical/Computer Engineering
• Experience using C/C++ in an embedded environment
• Experience working with an embedded RTOS
• Experience writing low level drivers
• Object Oriented Design and Development experience
• Ability to optimize code for space or size depending on the requirement

What is great to have: 

• Experience in other programming languages such as Python, Java, Matlab
• Experience designing and developing embedded firmware with UML and TDD
• Knowledge of GSM/CDMA/HSPA networks, GPS and Satellite Communication Systems
• Experience with signal processing and filter design
• Experience with gas detection technology

To apply for this position, send your resume and cover letter in PDF format to careers@blacklinesafety.com.

Blackline Safety offers:

• An exciting high-growth environment
• An experienced, dynamic and motivated team
• Supportive, challenging and collaborative work
• Competitive salary and vacation
• Medical, dental and drug benefits
• Company stock purchase plan with matching contributions

Our clients depend on Blackline Safety to monitor the well-being of their employees at work — you can help to make a difference. Come work with Blackline Safety in an exciting, fast-paced work environment.

All applications will be reviewed, but only those most qualified will be contacted for an interview.

Our fast-growing company is currently hiring a Customer Care Representative. Blackline Safety is a leader in products and services for worker safety monitoring and security tracking. We offer solutions that deliver safety, security, and location awareness through innovative wireless hardware and custom user interfaces.

Our vision is to become the world leader of worker safety monitoring. The role of the Customer Care Representative is to be the first point of contact for all customer inquiries. The Customer Care Representative will successfully resolve a wide variety of customer care and account management scenarios for end users, distributors, dealers and Business to Business customers who use our solutions daily.

The role: 

• Full-time at our office headquarters in Calgary, AB
• Daytime, Monday-Friday
• 8 hour shifts covering the hours of 6 a.m. to 6 p.m. 
• Rotating on-call support (following comprehensive training)

Who you are:

• You have minimum 2 years’ experience in a customer care or call centre environment, preferably with experience in a technical capacity.
• You have experience in the oil and gas industry with knowledge of gas detection.
• You have strength in a technical capacity able to understand, trouble shoot and resolve technical issues while conveying this understanding to our customers
• You demonstrate advanced verbal and written business communication skills that are clear, concise, courteous and professional
• You are computer literate including Microsoft Word, Excel and Power Point
• You are organized, detail-oriented and have the ability to multi-task
• You are a team player who offers solutions and ideas to continually improve the business
• You are proactive in your approach to customer issues
• You are outgoing, courteous, ambitious and presentable with a professional demeanor
• You have a gift for conversation and are able to forge good working relationships with customers and co-workers
• You are able to show a passion for customer care and understand new technologies
• You possess strong business acumen
• You are a go-getter with a positive attitude, wanting to make a difference within your team
• You can be firm in your delivery of company policies while being empathetic to customers’ demands

What you will do:

• Successfully resolve all customer concerns via e-mails, phone-calls, chat and support tickets, in a proactive, prompt and professional manner
• Meet customer care goals and benchmarks as set by Management
• Technical support and troubleshooting
• Delinquent client accounts follow up and resolution
• Being available for after hours on-call support
• Process sales orders and RMA requests into our ERP system

What you will need to succeed:

• One year of call center experience
• Fluent in English

What is great to have:

• Fluent in French 

To apply for this position, send your resume and cover letter in PDF format to careers@blacklinesafety.com.

Blackline Safety offers:

• An exciting high-growth environment
• An experienced, dynamic and motivated team
• Supportive, challenging and collaborative work
• Competitive salary and vacation
• Medical, dental and drug benefits
• Company stock purchase plan with matching contributions

Our clients depend on Blackline Safety to monitor the well-being of their employees at work — you can help to make a difference. Come work with Blackline Safety in an exciting, fast-paced work environment.

All applications will be reviewed, but only those most qualified will be contacted for an interview.

Blackline Safety is looking for a full-time Deployment Specialist to welcome new clients to Blackline and support them through a successful deployment of our solutions. We have a world-class portfolio of safety solutions, and we are looking for a new team member with a passion to match.

Who are you?

• You believe in a customer-focused company
• You thrive in a fast-paced environment, are an excellent multi-tasker, and work well under pressure
• You take initiative and are a self-starter and excellent communicator
• You are a goal-oriented, energetic leader, focused on making and maintaining meaningful connections with clients
• You carefully listen to feedback and use what you learn to continuously test, enhance and personalize the customer experience
• You are curious, collaborative team-player and take ownership of your role and responsibilities

What will you do?

• You will be the primary point of contact for new Blackline customers
• You will work to understand our customers’ criteria for a successful deployment
• You will create online account structures and provide training on Blackline solutions, allowing the customer to gain the most from their investment in Blackline products and services
• You will set the stage for the long-term relationship between Blackline and the customer

Responsibilities

• Manage multiple deployment projects at a time with a broad variety of size and complexity all the way through completion in a timely manner.
• Hands-on project management
• Initiation, planning, and execution of projects and account-related activities
• Design customer accounts to reflect the client's needs and for optimal use, growth and transparency.
• Hosting in person and web-based training sessions and meetings to end users, administrators and executives.
• To become and remain knowledgeable of Blacklines offerings, products and best implementation practices able to provide expert advice to clients.
• Actively looks for ways to improve process efficiencies and effectiveness.
• Support field trials and the roll-out of new products/features and assist other teams with customer communications when required.
• Communicate key learnings, relevant client information and requests to the appropriate internal teams. 

Skills and Prerequisites:

• Ability to communicate clearly and effectively in all situations
• Must be detailed-oriented and accurate in all work activities
• PMP certification is strongly preferred, proven experience in project management will be considered
• Excellent time management and organizational skills, with the ability to multitask clients/projects and shift priorities in a dynamic working environment
• Comfortable with web applications, with the ability to learn the Blackline product line quickly
• French or Spanish knowledge both spoken and written would be an asset
• Proficient in Microsoft Office
• Some CRM knowledge (NetSuite, Salesforce, HubSpot, Etc.) would be an asset

Blackline Safety offers:

• An exciting high-growth environment
• An experienced, dynamic and motivated team
• Supportive, challenging and collaborative work
• Competitive salary and vacation
• Medical, dental and drug benefits
• Company stock purchase plan with matching contributions

Our clients depend on Blackline Safety to monitor the well-being of their employees at work — you can help to make a difference. Come work with Blackline Safety in an exciting, fast-paced work environment. To apply, send your resume and cover letter via email in PDF format to careers@blacklinesafety.com.

Blackline Safety seeks an intermediate to senior full stack developer to help build new features and functionality for our highly available, highly scalable safety monitoring platform. This is a full-time employment opportunity. The work is performed on site at our Calgary Inglewood office. We are looking for someone with a degree in Software Engineering, Computer Science or similar, strong full stack experience, familiarity with a variety of modern web technologies and is comfortable working in an agile development environment.

To be considered, you must have the following:

• A degree in computer science, software engineering or similar education
• Experience developing scalable web applications using PHP, Python, or Ruby in a SaaS environment dealing with real-time streaming data, web portals, and analytics
• Understanding of modern front end frameworks
• Capability and enthusiasm to learn new technologies
• Solid understanding of Linux
• Familiarity with a variety of data technologies including SQL and NoSQL
• Familiarity with AWS
• Knowledge of and enthusiasm for agile development, CI/CD
• Experience with Atlassian tools and git (nice to have)

We are looking for someone who:

• Is local to Calgary
• Is serious about building great software
• Can independently plan their work and self-manage to the plan
• Is comfortable setting and meeting deadlines with minimal supervision
• Is highly collaborative and enjoys a fast-paced, entrepreneurial team environment

Our technologies:

• PHP, Python, Node.js
• Angular 2+, HTML, CSS
• Amazon Web Services
• Linux
• Jenkins, Puppet, ELK stack, Graphite
• BackboneJS, zend framework, SQLAlchemy, Doctrine

Blackline Safety offers:

• Competitive salary and vacation compensation
• A world-class team of senior developers and software professionals to act as mentors as you develop your professional skills
• Interesting products to work on and an entrepreneurial environment
• Exposure to a wide variety of modern web technologies
• Supportive (yet challenging), collaborative work environment
• Medical, dental and drug benefits
• Company savings plan with matching contributions
• Lots of free parking

Come work with us in an exciting and entrepreneurial work environment. Our clients depend on Blackline Safety to monitor their safety during their work day. Make a difference to your company and our clients’ lives every day. Take advantage of the opportunity to establish yourself as a leader on our development team and to play a pivotal role in the evolution of our software products and services.

About Blackline

Blackline Safety Corp. is a global connected safety technology company that develops, manufactures and markets products and services that empower businesses with real-time safety insights to manage emergency responses, evacuations and gas detection compliance programs. We monitor personnel working alone in populated areas, indoors within complex facilities, and employees operating in the most remote reaches of our planet. Our products are used to keep people safe in the event of falls, missed check-ins, man-down events and exposure to explosive or toxic gases. Our products save lives.  Blackline Safety is a publicly-traded company (TSXV: BLN).

Job Summary

Blackline Safety is looking for a Product Manager to own and drive our software and monitoring center lines of business.

Who are you?

You want to make products and services that people love. You’re not afraid to take control of a situation but are also willing to listen to other opinions and input. Indecisiveness drives you nuts. You’re willing to learn enough about various systems to understand what a reasonable request is and what isn’t – but are ok never becoming an expert. You’re self-motivated and want to own significant portions of our product offering.

What will you do?

You’ll be tasked with learning about what our customers want and what they’ll pay for. You will work with our R&D department to make sure we’re building the right products and services in the right order. You’ll attend sprint meetings with our software team to help decide what features we should work on for our SaaS platform and which bugs are the highest priority to fix. You’ll work closely with our user experience team to make sure that not only are our products and services profitable but that people will love them for years to come.

Requirements and skills

• Post-secondary degree (Marketing, Business, Engineering, Computer Science, or similar)
• Strong communication skills and experience working with technical teams
• Strong Business Acumen
• Ability to come to a decision quickly when analyzing complex problems
• Experience with industrial safety and/or gas detection would be considered an asset.
• Experience leading a team or managing projects would be considered an asset
• Excellent time management and organizational skills, with the ability to multitask clients/projects and shift priorities in a dynamic working environment

Blackline Safety offers

• An exciting high-growth environment
• An experienced, dynamic and motivated team
• Supportive, challenging and collaborative work
• Competitive salary and vacation
• Medical, dental and drug benefits
• Company stock purchase plan with matching contributions

Our clients depend on Blackline Safety to monitor the well-being of their employees at work — you can help to make a difference. Come work with Blackline Safety in an exciting, fast-paced work environment. To apply, send your resume and cover letter via email in PDF format to careers@blacklinesafety.com.

About Blackline

Blackline Safety is a world leader in the development and manufacturing of wirelessly-connected safety products. We offer the broadest and most complete portfolio available in the industry. Our products are designed to save lives and we monitor personnel working alone in populated areas, complex indoor facilities and the remote reaches of our planet. Blackline’s products are used to keep people safe in the event of falls, missed check-ins, man-downs and exposure to explosive or toxic gas. Our design, development, sales, marketing, support and production are all performed in-house at our headquarters in Calgary, AB. Blackline Safety is a publicly-traded company (TSXV: BLN).

Job Summary

Blackline Safety is looking for a talented Quality Assurance Lead to improve upon our quality practices and to provide team leadership while delivering new features and functionality for our high availability real-time connected safety platform.  The Quality Assurance Lead will be involved in all aspects of the agile development workflow from understanding our customer's needs through to delivering working software that solves our customer's problems.  This opportunity combines hands-on testing with long-term growth and leadership for the software quality team.

Who are you?

You have a passion for software quality and can effectively create and execute on a strategy in a fast-paced, agile, high growth environment.  You are serious about building high-quality software products that solve the most difficult customer problems in a mission-critical environment.  You place the customer first and empathize with their needs.  You constantly seek to automate and work to improve the confidence, agility and velocity of the team.  You have a passion for learning and endless curiosity.  You are a strong communicator that enjoys a highly collaborative, fast-paced environment.

What will you do?

You will build out and execute on a quality strategy to enable our growing R&D software team to rapidly deliver features and functionality while improving scalability and reliability for our connected safety software platform.  You will combine people leadership, long-term planning, and hands-on execution and can strike the right balance between these focus areas.  You will take domain ownership of the software quality process and champion best practices with the team.  You will participate in the entire agile development lifecycle and ensure that quality objectives are being set and met throughout.  You will have an opportunity to develop and exercise your coding skills while working to improve our automation and CI/CD pipeline.

Responsibilities

• Provide leadership and mentoring to a growing team of software quality professionals
• Define and implement the overall testing strategy for the Blackline cloud software platform
• Promote and evangelize best practices for software quality within the R&D software team and the broader Blackline organization
• Design and implement an automated testing framework across our technology stack
• Define and report on a set of metrics to objectively reflect the overall quality of the software platform
• Participate in hands-on activities extending across the agile development lifecycle and CI/CD pipeline

Skills and Prerequisites

• A degree in software engineering, computer science, similar education preferred; relevant work experience will be considered
• 5+ years of experience testing high availability scalable web applications using a variety of technologies, ideally in a SaaS environment dealing with real-time streaming data
• Understanding of microservices, REST, and distributed web application architectures
• Experience working with Python, Java, or C++ for testing and scripting
• Ability to create and use SQL queries to perform data validation and to exercise the backend
• Solid understanding of test frameworks and methodologies for distributed web applications
• Experience with automation, performance, system and scalability testing
• Familiarity with AWS and Linux
• Experience with Atlassian tools, Jenkins, Selenium and Git (nice to have)
• Knowledge of and enthusiasm for agile development, CI/CD
• Capability and enthusiasm to learn new technologies

Beneficial Experience

• Knowledge of gas detection technology
• Experience deploying and troubleshooting code
• Experience delivering products in high availability, mission-critical environments

Blackline Safety is looking for a Contracts Administrator to support the sales team with contract negotiations, contract management and creation. 

About Blackline

Blackline Safety is a world leader in the development and manufacturing of wirelessly connected safety products — we offer the broadest and most complete portfolio in the industry. Our products save lives. We monitor personnel working alone in populated areas, complex indoor facilities, and the most remote reaches of our planet. Our products are used to keep people safe in the event of falls, missed check-ins, man-downs and exposure to explosive or toxic gas. Our design, marketing, customer care, sales and production are all performed in-house at our headquarters in Calgary, AB. Blackline Safety is a publicly-traded company (TSXV: BLN).

Who you are

You are strategic, collaborative, and organized. You discover and implement solutions to reoccurring problems. You like working in a fast-paced environment and keeping busy.

What you will do

You will ensure the flow of business processes and effective management and execution of Blackline’s contracts including Service Level Agreements, Business Service Agreements, Lease contracts, Dealer Agreements and standard Terms & Conditions. You will manage and review the contracts we form with our customers, bringing in the necessary stakeholders when required and ensure the organization is adhering to the terms and conditions of contracts. You will also support the creation of new contracts and continuous improvement of processes to support a growing business.

Responsibilities

• Review and evaluate contracts, contract amendments / negotiations and facilitate changes
• Manage the execution of contracts and a change management process for contracts

• Run the implementation and roll out strategy of negotiated contract terms and conditions internally and externally with customers

• Register Blackline as a supplier in our customer and distributor systems
• Support the implementation and creation of new contracts and processes to identify optimization opportunities
• Own the structure and execution of our contract strategy

Requirements

• 2+ years of experience in a similar role
• Intermediate paralegal or contracts administrator
• Proficient in Microsoft Word, Excel, and Outlook
• Excellent customer service and communication skills
• Excellent time management and organization skills
• Detail oriented
• Ability to work independently or within a team

Blackline Safety is looking for an Account Manager to own the retention and growth of our largest client accounts. We have a world-class safety solution and we are looking for an account manager with a passion to match.

Who are you?

You believe in a customer focused company with a passion for business development through relationships and understand the value of client retention. You are an energetic leader, focused on relationships with a drive for results. You want to be constantly listening to customers and continuously test, enhance, and personalize the customer experience. You are curious, collaborative, and take ownership. You thrive in a fast-paced environment, take initiative and are a self-starter.

What will you do?

You will be responsible for the strategic retention of the customer base within your assigned book of business. The successful candidate will work directly with customers, communicate with them proactively and resolve issues to ensure they are getting the most out of their investment in Blackline products and services.  You will expand market share by building professional relationships with current customer base, and providing strategic support to decision makers in the client organization.

About Blackline

Blackline Safety is a world leader in the development and manufacturing of wirelessly connected safety products — we offer the broadest and most complete portfolio in the industry. We monitor personnel working alone in populated areas, indoors within complex facilities, and employees operating in the most remote reaches of our planet. Our products are used to keep people safe in the event of falls, missed check-ins, man-downs and exposure to explosive or toxic gas. Our products save lives. Our design, marketing, customer care, sales and production are all performed in-house at our headquarters in Calgary, AB. Blackline Safety is a publicly-traded company (TSXV: BLN).

Responsibilities include:

• Establish productive professional relationships with key personnel in assigned customer accounts, ensuring long term client retention and growth
• Renew customers service contracts through our distribution networks, preparing renewal quotes and following through to completion
• Develop strategic customer account plans
• Work as an ambassador to help clients realize the full benefit of available Blackline products and services
• Interpret customer concerns and mobilize the necessary internal resources in such a way that not only customer satisfaction is assured but our product offering is continuously improving
• Identify and drive growth opportunities inside small but important accounts, working with sales management to work as a team and help drive results
• Provide feedback to product management team on long term trends that may affect customer satisfaction or retention.

Prerequisites:

• Post-secondary degree in business or marketing is an asset
• Minimum 3 years of B2B sales, or account management
• Proficient with Excel
• Excellent customer service skills, a desire to understand each customer’s needs, and help find the right solution for them.
• Proven experience managing customer relationships
• Ability to travel up to 25%
• Confidence in senior level executive meetings

Customer Support Representative - Europe

Blackline Safety (TSXV: BLN), headquartered in Calgary, Canada, is a global technology company that develops, manufactures, and markets products and services for worker safety monitoring. Blackline solutions deliver safety, security, and location awareness through innovative wireless hardware and custom user interfaces, including mobile, messaging, and web services. Blackline's vision is to become the leading supplier of wirelessly connected worker safety monitoring products in the world.

Description

The role of the Customer Support Representative (CSR) is to be the first point of contact for all customer inquiries. The CSR will successfully resolve a wide variety of customer care and account management scenarios for customers in the UK and Europe. The CSR position is based in Colchester, UK at Blackline Safety’s European office.

Required Skills

• You possess a technical capacity including GPS, GSM and web applications, with the ability to learn the Blackline product line quickly

• You have a minimum 4 years’ experience in customer care or product support environment

• You demonstrate a thorough understanding and past application of successful customer care skills

• You demonstrate advanced verbal and written business communication skills that are clear, concise and professional

• You are computer literate including Microsoft Office

• You are organised, detail-oriented and can multi-task

• You are proactive in your approach to customer issues

• You have experience using CRM software and iERP systems

• Ability to handle enquiries from international customers, via telephone, and to deliver structured solutions

• Problem-solving skills, with proven ability to resolve issues via a logical and structured process

• Experience of international business, and supporting customers outside the UK preferred

• Multi-Lingual

Specific Responsibilities

• Successfully resolve all customer concerns via e-mails, phone calls, chat and support tickets, in a proactive, prompt and professional manner

• Escalation of faults on Hardware, Software and Application

• Management of In and Out of Warranty repairs, Through Return Material and Out of Warranty procedures

• Take ownership of support issues assigned to you and manage them through to resolution

• Meet customer care goals and SLAs as set by Management

• First level Technical support and troubleshooting

• Support Stock manager with Second line inspection when required

• Help support, train and mentor other team members

• Co-development and maintenance of Customer Care reports, policies and procedures

• Sales administration support

Blackline Safety offers

• An exciting high-growth environment

• An experienced, dynamic and motivated team

• Supportive, challenging and collaborative work

• Company stock purchase plan with matching contributions

Blackline Safety (TSXV: BLN) is a world leader in the development and manufacturing of wirelessly connected safety products — we offer the broadest and most complete portfolio in the industry. We monitor personnel working alone in populated areas, indoors within complex facilities, and employees operating in the most remote reaches of our planet. Our products are used to keep people safe in the event of falls, missed check-ins, man-downs and exposure to explosive or toxic gas. Our products save lives. Our design, marketing, customer care, sales and production are all performed in-house at our headquarters in Calgary, AB.

If you are excited by the challenge of helping Blackline to become the leading supplier of wirelessly connected lone worker safety monitoring products in the world, take advantage of this opportunity to become a member of a world class management team driving our trajectory of rapid and sustained growth.

Blackline Safety seeks a full-time Software Development Manager to join our product development team.

We require an experienced leader and builder of high performance teams for a fast-paced growth environment. This position is in Calgary, AB and reports to the Vice President of Product Development.

Key Responsibilities:

• Lead the Software Development team that includes Software Architect, Software Developers, BA, DBA, QA, and DevOps members.
• Accountable for the long-term vision to attain technical and operational superiority and implement strategies to achieve its goals.
• Create an engaging, supportive, and effective work culture for the team that encourages and rewards professional growth and reinforces a culture of action and ownership.

• Provide hands-on coaching and mentoring to Software Development and Operations team for technical and soft skill growth.
• Manage various external contractors to provide additional deep expertise and overflow resources when appropriate.

• Work closely with the business to identify and manage development priorities to meet business requirements.

• Orchestrate the integration and support of new software products and product enhancements and keep stakeholders proactively informed about the team’s progress toward goals.
• Accountable for operational processes for continuous improvement to ensure the Confidentiality, Integrity, and Availability of Blackline’s web delivered assets and infrastructure.
• Work closely with your Product Development partners on our Hardware, Firmware, and Integration Teams.
• Drive the recruiting process to maintain and enhance an exceptional high performing team.

To be considered, you must have:

• A bachelor’s degree in Computer Science or similar field.
• Experience in web application development, cloud computing, and relational databases.
• A strong technical background and familiarity with modern software development patterns and best practices.
• A track record of delivering high-quality software within estimated times while handling multiple sizable projects concurrently.
• Knowledge of team management techniques and strategies.
• A strong technical ability and the desire to promote quality and standards for all aspects of product development and operations.
• The ability to work autonomously creating vision, advising the business and actively working toward the future.
• Knowledge of and enthusiasm for agile development practices including Scrum, Kanban and CI/CD.

For reference, our technology stack includes:

• Python v2 or v3
• SQL Alchemy
• PHP 5
• Angular 8
• MySQL database design and analysis
• AWS architecture
• PHP frameworks, including Zend Framework and Doctrine 2
• JavaScript libraries including: jQuery, Backbone.js, Mustache.js and Google Maps APIs
• CSS libraries: including Twitter bootstrap or other Responsive Design libraries
• Github / git
• Linux

Blackline Safety offers:

• An exciting high-growth environment
• A management team with a proven record of accomplishment
• A supportive, challenging, and collaborative work environment
• Competitive salary and vacation
• Medical, dental and drug benefits
• Company stock purchase plan with matching contributions