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CAREERS

Blackline Safety is a world leader in the development and manufacturing of wirelessly connected safety products — we offer the broadest and most complete portfolio in the industry. We monitor personnel working alone in populated areas, indoors within complex facilities, and employees operating in the most remote reaches of our planet. Our products are used to keep people safe in the event of falls, missed check-ins, man-downs and exposure to explosive or toxic gas. Our products save lives. Our design, marketing, customer care, sales and production are all performed in-house at our headquarters in Calgary, Canada. Blackline Safety is a publicly-traded company (TSXV: BLN).

Blackline is growing and we are looking for dynamic individuals to join our team around the world. As a employee-driven business, Blackline Safety offers:

  • An exciting high-growth environment
  • A management team with a proven record of accomplishment
  • A supportive, challenging and collaborative work environment
  • Competitive salary and vacation
  • Company stock purchase plan with matching contributions

Regional Sales Manager (Houston, USA)

As a result of rapid growth and significant user adoption of its solutions in North America, Blackline is doubling its sales force. Blackline is looking for passionate, self-motivated individuals driven to be highly successful professionals. As a Blackline Regional Sales Manager, you will be responsible for managing regional and national distribution partners located within your territory and delivering strong revenue growth. In this full-time role you will identify and create new business opportunities with your distributors and end-users to achieve all sales and profit targets. The successful candidate will be comfortable meeting with and presenting to distributors, field level end users, and the C-suite.

Key Responsibilities

  • Drive sales growth through distribution partners by supporting their sales and marketing efforts
  • Provide field level support conducting end-user calls with distributor sales representatives
  • Support distribution through the entire sales process from initial contact to purchase order and transition to the implementation team
  • Ongoing generation of new opportunities, both with distribution and directly with end-users, contributing to sales funnel growth to support sales quota achievement
  • Timely follow up on leads created by Blackline demand generation efforts
  • Identify and qualify new distribution as required to ensure appropriate geographic and vertical market coverage
  • Work with the world’s leading businesses to transform their overall safety programs
  • Generate new business by developing customer relationships in their regions and vertical markets
  • Attend industry trade shows promoting the Blackline brand growth, industry networking, securing new leads, and enhancing relationships with existing clients
  • Provide weekly pipeline opportunity updates to Director of Sales including progress on specific distribution opportunities and status of prospective end-user clients
  • Self-motivated and able to work independently to meet or exceed goals

Desired Skills / Experience

  • Self-motivated, critical thinker with a proven ability to execute strategic sales plans
  • Results-focused demonstrated through consistent success in increasingly senior sales roles
  • Excellent interpersonal skills and ability to develop strong relationships
  • Demonstrated network of clients which can lead to immediate opportunities
  • Strong background of strategic account management as a manufacturer representative or distributor sales professional
  • Experience selling complex, strategic business solutions
  • Proven track record of providing large enterprise sales solutions
  • Sales training with Sandler, Miller Heiman, Ray Leon, or other industry leading training is an asset
  • Above average capabilities with productivity tools (e.g. Excel, PowerPoint, Word, etc.)
  • High degree of proficiency with CRM

Minimum Requirements:

  • Minimum 5 years B2B with a distributor or manufacturer selling complex services or products
  • Experience selling gas detection or safety-related services is considered a benefit
  • A track record of success increasing market share and securing net new business through a distribution business model

Position Overview:

  • Full-time salary plus commission
  • Compensation includes health benefits, car allowance, expense coverage, paid vacation, stock plan, and access to Blackline options
  • Travel availability of 50%

To apply for this position, send your resume and cover letter in PDF format to careers@blacklinesafety.com.

In your cover letter include a detailed account of total sales and sales growth annually for the past three years in your current or past positions. Please also describe the products and service(s) you were selling.

Job Type: Full-time

Intermediate to Senior Firmware Developer (Calgary, Canada)

Who you are:

  • You love to develop object-oriented applications on embedded processers. You enjoy the challenge of fitting big features on small platforms.
  • You enjoy researching and applying new technologies to solve problems. You understand how things work and fit together.
  • You have exacting standards. You find it embarrassing for someone else to find a bug you have released. You like the idea of using test driven development to ensure your code is well structured and tested.

What will you do: 

  • Design, implement and test new features and products using TDD
  • Develop drivers for peripherals, new hardware and processors
  • Add support for new gas detection sensors on connected cartridge boards
  • Release new firmware across multiple products

What you will need to succeed: 

  • Degree in Computer Science or Electrical/Computer Engineering
  • Experience using C/C++ in an embedded environment
  • Experience working with an embedded RTOS
  • Experience writing low level drivers
  • Object Oriented Design and Development experience
  • Ability to optimize code for space or size depending on the requirement

What is great to have: 

  • Experience in other programming languages such as Python, Java, Matlab
  • Experience designing and developing embedded firmware with UML and TDD
  • Knowledge of GSM/CDMA/HSPA networks, GPS and Satellite Communication Systems
  • Experience with signal processing and filter design
  • Experience with gas detection technology

To apply for this position, send your resume and cover letter in PDF format to careers@blacklinesafety.com.

Blackline Safety offers:

  • An exciting high-growth environment
  • An experienced, dynamic and motivated team
  • Supportive, challenging and collaborative work
  • Competitive salary and vacation
  • Medical, dental and drug benefits
  • Company stock purchase plan with matching contributions

Our clients depend on Blackline Safety to monitor the well-being of their employees at work — you can help to make a difference. Come work with Blackline Safety in an exciting, fast-paced work environment.

All applications will be reviewed, but only those most qualified will be contacted for an interview.

Data Architect (Calgary, Canada)

Blackline Safety is a world leader in the development and manufacturing of wirelessly connected safety products — we offer the broadest and most complete portfolio in the industry. We monitor personnel working alone in populated areas, indoors within complex facilities, and employees operating in the most remote reaches of our planet. Our products are used to keep people safe in the event of falls, missed check-ins, man-downs and exposure to explosive or toxic gas. Our products save lives. Our design, marketing, customer care, sales and production are all performed in-house at our headquarters in Ramsay, Calgary.

Our fast-growing company is currently hiring experienced Data Architect who is passionate about building scalable data pipelines for both real time and batch processing and to help build the next generation of new analytics products our highly available, highly scalable safety monitoring platform built on the newest stack.

Our technologies are RedShift, PowerBI, SSRS, RDS, Aurora, Athena, AWS DataLake, Matillion, Talend, Pentaho, and more. We use DDD, Emerging Patterns and anything else you want to try.

We are looking for someone: 

  • With serious desire to build great software
  • Experienced with sourcing and modeling data from application APIs.
  • Experienced leading the architecture design, development, test, and delivery of large-scale data pipelines and ETL workflows
  • Worked on large-scale data extraction, processing, and transformations to enable data science efforts.
  • That takes ownership of the solution and deliver
  • With a team mindset, highly collaborative and enjoys a fast-paced, team environment
  • That enjoys learning new technologies, concepts and areas of business
  • Experienced with ingesting media files

To be successful, you must have the following:

  • A degree in computer science, software engineering or similar education
  • Data modeling skills including dimensional modeling
  • Understanding of modern data frameworks
  • Strong knowledge of scalable database development in a SaaS environment dealing with real-time streaming data
  • Strong knowledge of AWS cloud and managed databases
  • 5+ years of experience in designing, implementing and maintaining large-scale data pipelines and ETL tools
  • 5+ years of experience in data warehousing and large scale computing
  • Experience working with stream processing solutions such as Kafka and Spark
  • Performance tuning of complex sql queries
  • Hands-on with database performance tuning (MySQL & Redshift)
  • Knowledge of and enthusiasm for agile software development

Blackline Safety offers:

  • A world-class team of senior developers and software professionals to act as mentors as you develop your professional skills
  • A unique and fun place to work with flexible hours
  • Interesting products to work on and an entrepreneurial environment
  • Exposure to a wide variety of modern web technologies
  • Supportive (yet challenging), collaborative work environment
  • Competitive salary and vacation compensation
  • Medical, dental and drug benefits
  • Company savings plan with matching contributions

Join our team to build the future!

To apply for this position, send your resume and cover letter in PDF format to hire@blacklinesafety.com

Blackline does not offer visa sponsorship

Data Developer / DBA (Calgary, Canada)

Blackline Safety is a world leader in the development and manufacturing of wirelessly connected safety products — we offer the broadest and most complete portfolio in the industry. We monitor personnel working alone in populated areas, indoors within complex facilities, and employees operating in the most remote reaches of our planet. Our products are used to keep people safe in the event of falls, missed check-ins, man-downs and exposure to explosive or toxic gas. Our products save lives. Our design, marketing, customer care, sales and production are all performed in-house at our headquarters in Ramsay, Calgary.

Our fast-growing company is currently hiring an experienced Data Developer to help build the next generation of new analytics products our highly available, highly scalable safety monitoring platform built on the newest stack. This is a unique role where one must have very strong database development skills as a primary skill set but is equally strong in database architecture, db admin, and exposed to general cloud development including agile methods. This person will own the databases and be able to provide consultation on how to improve data architecture and how best to scale database infrastructure. 

Our technologies are RedShift, IoT, PowerBI, SSRS, RDS, Aurora, AWS DataLake, Matillion, Talend, Pentaho, and more. We use DDD, Emerging Patterns and anything else you want to try.

We are looking for someone: 

  • With serious desire to build great IoT & cloud software
  • That takes ownership of the solution and deliver
  • With a team mindset, highly collaborative and enjoys a fast-paced, team environment
  • That enjoys learning new technologies, concepts and areas of business
  • Capability and enthusiasm to learn new technologies
  • That writes clean code in a testable, reliable and sustainable way

To be successful, you must have the following:

  • A degree in computer science, software engineering or similar education
  • Experience developing scalable web applications using Java or Python in a SaaS environment dealing with real-time streaming data, web portals, and analytics
  • Data modeling skills including dimensional modeling
  • Understanding of modern data frameworks
  • Strong knowledge of scalable database development in a SaaS environment dealing with real-time streaming data
  • Strong knowledge of AWS cloud and managed databases
  • Hands-on with database performance tuning (MySQL & Redshift)
  • Experience with building scalable data pipelines with ETL tools like: Matillion, Talend, Pentaho, etc
  • Knowledge of and enthusiasm for agile software development

Blackline Safety offers:

  • A world-class team of senior developers and software professionals to act as mentors as you develop your professional skills
  • A unique and fun place to work with flexible hours
  • Interesting products to work on and an entrepreneurial environment
  • Exposure to a wide variety of modern web technologies
  • Supportive (yet challenging), collaborative work environment
  • Competitive salary and vacation compensation
  • Medical, dental and drug benefits
  • Company savings plan with matching contributions

Join our team to build the future!

To apply for this position, send your resume and cover letter in PDF format to hire@blacklinesafety.com

Blackline does not offer visa sponsorship

Full Stack Developer (Calgary, Canada)

Blackline Safety is a world leader in the development and manufacturing of wirelessly connected safety products — we offer the broadest and most complete portfolio in the industry. We monitor personnel working alone in populated areas, indoors within complex facilities, and employees operating in the most remote reaches of our planet. Our products are used to keep people safe in the event of falls, missed check-ins, man-downs and exposure to explosive or toxic gas. Our products save lives. Our design, marketing, customer care, sales and production are all performed in-house at our headquarters in Ramsay, Calgary.

Our fast-growing company is currently hiring experienced Full Stack Developers to help build the next generation of new features and functionality for our highly available, highly scalable safety monitoring platform built on the newest stack.

Our technologies are Angular 8, Amazon Web Services and all they offer, IoT, MySQL, RedShift, Jenkins, ELK stack, Python, Java, and more. We use DDD, Emerging Patterns and anything else you want to try.

We are looking for someone: 

  • With serious desire to build great IoT & cloud software
  • That takes ownership of the solution and deliver
  • With a team mindset, highly collaborative and enjoys a fast-paced, team environment
  • That enjoys learning new technologies, concepts and areas of business
  • That writes clean code in a testable, reliable and sustainable way

To be considered, you must have the following:

  • A degree in computer science, software engineering or similar education
  • Experience developing scalable web applications using Java or Python in a SaaS IoT environment dealing with real-time streaming data, web portals, and analytics
  • Understanding of modern front-end frameworks
  • Capability and enthusiasm to learn new technologies
  • Familiarity with a variety of data technologies including SQL and NoSQL
  • Familiarity with AWS
  • Knowledge of and enthusiasm for agile development, CI/CD and high-quality software 

Blackline Safety offers:

  • A world-class team of senior developers and software professionals to act as mentors as you develop your professional skills
  • A unique and fun place to work with flexible hours
  • Interesting products to work on and an entrepreneurial environment
  • Exposure to a wide variety of modern web technologies
  • Supportive (yet challenging), collaborative work environment
  • Competitive salary and vacation compensation
  • Medical, dental and drug benefits
  • Company savings plan with matching contributions

Join our team to build the future!

To apply for this position, send your resume and cover letter in PDF format to hire@blacklinesafety.com

Blackline does not offer visa sponsorship

Customer Care Representative – Order Processing (Calgary, Canada)

Our fast-growing company is currently hiring a Customer Care Representative. Blackline Safety is a leader in products and services for worker safety monitoring and security tracking. We offer solutions that deliver safety, security, and location awareness through innovative wireless hardware and custom user interfaces.

Our vision is to become the world leader of worker safety monitoring. The role of the Customer Care Representative – Order Processing is to assist our business partners in the efficient processing of new product and service orders.  The Customer Care Representative will successfully resolve a wide variety of customer care and account management scenarios for end users, distributors, dealers and Business to Business customers who use our solutions daily.

About Blackline

Blackline Safety is a world leader in the development and manufacturing of wirelessly connected safety products — we offer the broadest and most complete portfolio in the industry. We monitor personnel working alone in populated areas, indoors within complex facilities, and employees operating in the most remote reaches of our planet. Our products are used to keep people safe in the event of falls, missed check-ins, man-downs and exposure to explosive or toxic gas. Our products save lives. Our design, marketing, customer care, sales and production are all performed in-house at our headquarters in Calgary, AB. Blackline Safety is a publicly-traded company (TSXV: BLN).

Hours: Monday-Friday Business Hours

 Skills and Aptitudes:

  • You have 2 years’ experience in an administrative capacity
  • You enjoy customer service and supporting a dynamic team of sales professionals.
  • You have strength in a technical capacity able to understand our products in order to effectively assist in the accurate and timely processing of product orders
  • You demonstrate advanced verbal and written business communication skills that are clear, concise, courteous and professional
  • You are computer literate including Microsoft Word, Excel and PowerPoint
  • You have sound mathematical skills in order to validate orders and assist our partners with their order inquires.
  • You are organized, detail-oriented and have the ability to multi-task
  • You are a team player who offers solutions and ideas to continually improve the business
  • You are proactive in your approach to customer issues
  • You are outgoing, courteous, ambitious and presentable with a professional demeanor
  • You have a gift for conversation and are able to forge good working relationships with customers and co-workers
  • You are able to show a passion for customer care and understand new technologies
  • You possess strong business acumen
  • You are a go-getter with a positive attitude, wanting to make a difference within your team
  • You can be firm in your delivery of company policies while being empathetic to customers’ demands

Responsibilities:

  • Process products sales orders accurately and according to customer requirements.
  • Successfully resolve all customer concerns via e-mails, phone calls, chat and support tickets, in a proactive, prompt and professional manner
  • Meet customer care goals and benchmarks as set by Management
  • Work with our accounting and shipping departments to resolve customer issues and concerns with product orders.
  • Support the account management team in the renewal of services with existing customers
  • Process RMA requests into our ERP system

To apply for this position, send your resume and cover letter in PDF format to careers@blacklinesafety.com.

Job Type: Full-time

Experience:

  • Administrative Experience, Data entry

Location:

  • Calgary, AB (Required)

Language:

  • French (preferred)
  • English (mandatory)

Sales Trainer (Calgary, Canada)

Blackline Safety is looking for a full-time Sales Trainer to educate our sales teams and distribution partners on how to use and promote our award-winning connected safety products and cloud-hosted software. This is an opportunity to take on an influential role within a growing, innovative technology company that helps people go home safely to their families every day.

The Sales Trainer is an expert on Blackline’s full suite of wirelessly-connected products, services and software. This position requires approximately 50% travel across North America, training distributors and sales teams along the way. The remaining time will be spent in Calgary at Blackline’s global headquarters, training internal staff, working with sales and marketing teams and preparing for launches of future safety innovations.

Who are you?

You are high-energy, motivated, outgoing and are passionate about new technology. You are a natural communicator with a knack for simplifying complex ideas into easy-to-consume concepts for your audiences. With a desire to empower people with knowledge, you don’t just deliver content, you educate and inform.

What will you do?

You will motivate people to promote and adopt Blackline’s products, services, mission and brand. You will educate our partners on everything Blackline-related, including our processes and workflows that help our selling channels solve real-world customer challenges in the field. You will motivate our internal and external sales teams and share real experiences and successes that help our teams and distribution partners relate to customers and their needs.

About Blackline

Blackline Safety is a world leader in the development and manufacturing of wirelessly-connected safety products. We offer the broadest and most complete portfolio available in the industry. Our products are designed to save lives and we monitor personnel working alone in populated areas, within complex indoor facilities and the most remote reaches of our planet. Blackline’s products are used to keep people safe in the event of falls, missed check-ins, man-downs and exposure to explosive or toxic gas. Our design, development, sales, marketing, support and production are all performed in-house at our headquarters in Calgary, AB. Blackline Safety is a publicly-traded company (TSXV: BLN).

Responsibilities

  • Help drive sales by training Blackline’s distribution sales partners
  • Monitor competency of our internal and external sales teams
  • Support the development of training content for all Blackline offerings
  • Plan, schedule and deliver training for North American distributors
  • Plan, schedule and deliver new employee onboarding content

Requirements

  • Post-secondary diploma in adult education or equivalent experience
  • 5+ years in a sales environment with a proven track record of educating clients and other team members
  • Experience with webinar presentation software
  • Excellent written and spoken English communication and presentation skills
  • Ability to establish and maintain strong relationships
  • A self-motivated, organized and structured disposition
  • Desire and willingness to travel 50+% of the time across Canada, US and occasionally overseas
  • Proficiency in Microsoft Office Suite

Beneficial Experience

  • Gas detection technology 

Blackline Safety offers

  • An exciting high-growth environment
  • An experienced, dynamic and motivated team
  • Supportive, challenging and collaborative work
  • Competitive salary and vacation
  • Medical, dental and drug benefits
  • Company stock purchase plan with matching contributions

Our clients depend on Blackline Safety to monitor the well-being of their employees at work — you can help to make a difference. Come work with Blackline Safety in an exciting, fast-paced work environment. To apply, send your resume and cover letter via email in PDF format to careers@blacklinesafety.com.

Instructional Designer (Calgary, Canada)

Blackline Safety is looking for a full-time Instructional Designer to develop learning content on our award-winning connected safety products and cloud-hosted software solutions. The successful candidate will work as part of a project team to develop high-quality content and materials for internal and external audiences. The primary method of delivery will be eLearning, with some responsibility for developing content for face-to-face and instructor-led online training.

Who are you?

You are a motivated, detail-oriented individual who is driven to design learning experiences that drive high performance. You love to work in a collaborative environment while hitting individual milestones. You are looking for a fast-paced opportunity with a vibrant, growing company.

What will you do?

Reporting to the Manager of Performance Development, you will be tasked with designing high impact learning experiences, taking responsibility for: creating detailed design, developing materials and supporting implementation.

About Blackline

Blackline Safety is a world leader in the development and manufacturing of wirelessly-connected safety products. We offer the broadest and most complete portfolio available in the industry. Our products are designed to save lives and we monitor personnel working alone in populated areas, complex indoor facilities and the remote reaches of our planet. Blackline’s products are used to keep people safe in the event of falls, missed check-ins, man-downs and exposure to explosive or toxic gas. Our design, development, sales, marketing, support and production are all performed in-house at our headquarters in Calgary, AB. Blackline Safety is a publicly-traded company (TSXV: BLN).

Required skills

  • Ability to adhere to a consistent visual style that fits within brand guidelines
  • Strong visual layout and graphic presentation skills with good attention to detail
  • Ability to write effective copy, instructional text, audio scripts and video scripts
  • Well versed in video editing technology and techniques
  • Knowledge of mobile learning tools and standards
  • Experience with modern eLearning authoring tools such as Adobe Captivate or Articulate Storyline
  • Experience with social learning techniques and gamification preferred
  • Experience with video editing software such as Adobe Premiere Pro is preferred
  • Experience with graphics/illustration tools such as Adobe Illustrator or Adobe Photoshop is preferred 

Qualifications

  • Post-secondary degree or diploma in instructional design, education, marketing or equivalent
  • Demonstrated competency in instructional design, curriculum development and e-Learning

Blackline Safety offers

  • An exciting high-growth environment
  • An experienced, dynamic and motivated team
  • Supportive, challenging and collaborative work
  • Competitive salary and vacation
  • Medical, dental and drug benefits
  • Company stock purchase plan with matching contributions

Our clients depend on Blackline Safety to monitor the well-being of their employees at work — you can help to make a difference. Come work with Blackline Safety in an exciting, fast-paced work environment. To apply, send your resume and cover letter via email in PDF format to careers@blacklinesafety.com.

Senior Service Technician (Calgary, Canada)

Our fast-growing company is currently hiring a Senior Service Technician. Blackline Safety is a leader in products and services for worker safety monitoring and security tracking. We offer solutions that deliver safety, security, and location awareness through innovative wireless hardware and custom user interfaces. 

Our vision is to become the world leader of worker safety monitoring. The role of the Senior Service Technician is to be the last escalation point for customer technical inquiries. The Senior Service Technician will successfully resolve a wide variety of customer care and account management scenarios for end users, distributors, dealers and Business to Business customers who use our solutions daily. 

About Blackline  

Blackline Safety is a world leader in the development and manufacturing of wirelessly connected safety products — we offer the broadest and most complete portfolio in the industry. We monitor personnel working alone in populated areas, indoors within complex facilities, and employees operating in the most remote reaches of our planet. Our products are used to keep people safe in the event of falls, missed check-ins, man-downs and exposure to explosive or toxic gas. Our products save lives. Our design, marketing, customer care, sales and production are all performed in-house at our headquarters in Calgary, AB. Blackline Safety is a publicly-traded company (TSXV: BLN).  

Daytime Monday-Friday, 40 hours/week 

Skills and Aptitudes: 

  • You have minimum 5 years’ experience in a technical or service role 
  • You have a technical diploma or degree from a recognized institution  
  • You are fluent in written and spoken English, French or other additional languages would be an asset 
  • You have strength in a technical capacity and able to understand and retain technical issues while conveying this understanding to our customers 
  • You demonstrate advanced verbal and written business communication skills that are clear, concise, courteous and professional 
  • You are computer literate including Microsoft Word, Excel and Power Point 
  • You can read electronic schematics and troubleshoot circuit boards 
  • You can demonstrate an understanding of the overall system and how the system satisfies the customer requirements 
  • You are organized, detail-oriented and can multi-task 
  • You are a team player who offers solutions and ideas to continually improve the business 
  • You are proactive in your approach to customer issues 
  • You are outgoing, courteous, ambitious and presentable with a professional demeanor 
  • You have a gift for conversation and can forge good working relationships with customers and co-workers 
  • You can show a passion for customer service and understand new technologies 
  • You possess strong business acumen 
  • You are a go-getter with a positive attitude, wanting to make a difference within your team 
  • You can be firm in your delivery of company policies while being empathetic to customers’ demands 
  • You have a clean driver’s abstract  

Responsibilities: 

  • Successfully resolve all customer concerns via e-mails, phone-calls, chat and support tickets, in a proactive, prompt and professional manner 
  • Meet Service goals and benchmarks as set by Management 
  • Technical support and troubleshooting 
  • Failure analysis of product returned by customers 
  • Write customer facing reports 
  • Provide analysis of failure modes to relevant departments 
  • Project work as required 
  • Being available for after hours on-call support 
  • Process RMA requests into our ERP system 
  • Able to travel to customer sites for service calls  

Job Type: Full-time 

Education: 

  • Technical Diploma/Degree from a recognized institution 

Experience: 

  • Technical/Service/Field Work: 5 years (Required); 8 years (Preferred) 
  • Quality Engineering: 5 years (Preferred) 
  • Project Management: 2 years (Preferred) 
  • NetSuite/ERP Systems: 2 years (Preferred) 
  • Call Center: >2 years (Preferred)  

Location: 

  • Calgary, AB (Required) 

Travel: 

  • 10%
To apply for this position, send your resume and cover letter in PDF format to careers@blacklinesafety.com

Service Technician (Calgary, Canada)

Our fast-growing company is currently hiring a Service Technician. Blackline Safety is a leader in products and services for worker safety monitoring and security tracking. We offer solutions that deliver safety, security, and location awareness through innovative wireless hardware and custom user interfaces. 

Our vision is to become the world leader of worker safety monitoring. The role of the Service Technician is to be the first escalation point for customer technical inquiries. The Service Technician will successfully resolve a wide variety of customer care and account management scenarios for end users, distributors, dealers and Business to Business customers who use our solutions daily.  

About Blackline  

Blackline Safety is a world leader in the development and manufacturing of wirelessly connected safety products — we offer the broadest and most complete portfolio in the industry. We monitor personnel working alone in populated areas, indoors within complex facilities, and employees operating in the most remote reaches of our planet. Our products are used to keep people safe in the event of falls, missed check-ins, man-downs and exposure to explosive or toxic gas. Our products save lives. Our design, marketing, customer care, sales and production are all performed in-house at our headquarters in Calgary, AB. Blackline Safety is a publicly-traded company (TSXV: BLN).  

Daytime Monday-Friday, 40 hours/week 

Skills and Aptitudes: 

  • You have minimum 5 years’ experience in a technical role 
  • You have a technical diploma or degree from a recognized institution  
  • You are fluent in written and spoken English, French or other additional languages would be an asset 
  • You have strength in a technical capacity and able to understand and retain technical issues while conveying this understanding to our customers 
  • You demonstrate advanced verbal and written business communication skills that are clear, concise, courteous and professional 
  • You are computer literate including Microsoft Word, Excel and Power Point 
  • You can read electronic schematics and troubleshoot circuit boards 
  • You are organized, detail-oriented and can multi-task 
  • You are a team player who offers solutions and ideas to continually improve the business 
  • You are proactive in your approach to customer issues 
  • You are outgoing, courteous, ambitious and presentable with a professional demeanor 
  • You have a gift for conversation and can forge good working relationships with customers and co-workers 
  • You can show a passion for customer service and understand new technologies 
  • You possess strong business acumen 
  • You are a go-getter with a positive attitude, wanting to make a difference within your team 
  • You can be firm in your delivery of company policies while being empathetic to customers’ demands 
  • You have a clean driver’s abstract 

Responsibilities: 

  • Successfully resolve all customer concerns via e-mails, phone-calls, chat and support tickets, in a proactive, prompt and professional manner 
  • Meet Service goals and benchmarks as set by Management 
  • Technical support and troubleshooting 
  • Failure analysis of product returned by customers 
  • Write customer facing reports 
  • Provide analysis of failure modes to relevant departments 
  • Project work as required 
  • Being available for after hours on-call support 
  • Process RMA requests within our ERP system  
  • Able to travel to customer sites for service calls and on-site troubleshooting  

Job Type: Full-time 

Education: 

  • Technical Diploma/Degree from a recognized institution  

Experience: 

  • Technical/Service: 5 years (Required) 
  • Manufacturing: 2 years (Preferred) 
  • NetSuite: 1 year (Preferred) 
  • Call Center: 1 year (Preferred) 

Location: 

  • Calgary, AB (Required) 

Travel: 

  • 10% 
To apply for this position, send your resume and cover letter in PDF format to careers@blacklinesafety.com.

RMA Technician (Calgary, Canada)

Our fast-growing company is currently hiring an RMA Technician. Blackline Safety is a leader in products and services for worker safety monitoring and security tracking. We offer solutions that deliver safety, security, and location awareness through innovative wireless hardware and custom user interfaces. 

Our vision is to become the world leader of worker safety monitoring. The role of the RMA Technician is to conduct failure analysis and report on issues when product is returned to Blackline Safety from the field. 

About Blackline 

Blackline Safety is a world leader in the development and manufacturing of wirelessly connected safety products — we offer the broadest and most complete portfolio in the industry. We monitor personnel working alone in populated areas, indoors within complex facilities, and employees operating in the most remote reaches of our planet. Our products are used to keep people safe in the event of falls, missed check-ins, man-downs and exposure to explosive or toxic gas. Our products save lives. Our design, marketing, customer care, sales and production are all performed in-house at our headquarters in Calgary, AB. Blackline Safety is a publicly-traded company (TSXV: BLN). 

Hours: 

Daytime Monday-Friday, 40 hours/week 

Skills and Aptitudes: 

  • You have minimum 2 years’ experience in a technical or service role 
  • You have a technical diploma from a recognized institution 
  • You are fluent in written and spoken English 
  • You have strength in a technical capacity and able to understand and retain technical issues while conveying this understanding to our customers 
  • You demonstrate advanced verbal and written business communication skills that are clear, concise, courteous and professional 
  • You are computer literate including Microsoft Word, Excel and Power Point 
  • You can read electronic schematics and troubleshoot circuit boards 
  • You are organized, detail-oriented and can multi-task 
  • You are a team player who offers solutions and ideas to continually improve the business 
  • You are proactive in your approach to customer issues 
  • You are outgoing, courteous, ambitious and presentable with a professional demeanor 
  • You have a gift for conversation and can forge good working relationships with customers and co-workers 
  • You can show a passion for customer service and understand new technologies 
  • You are a go-getter with a positive attitude, wanting to make a difference within your team 
  • You can be firm in your delivery of company policies while being empathetic to customers’ demands  

Responsibilities: 

  • Meet Service goals and benchmarks as set by Management 
  • Technical support and troubleshooting 
  • Failure analysis of product returned by customers 
  • Write customer facing reports 
  • Provide analysis of failure modes to relevant departments 
  • Project work as required 
  • Being available for after hours on-call support 
  • Process RMA requests within our ERP system 

Job Type: Full-time 

Education: 

  • Technical Diploma/Degree from a recognized institution  

Experience: 

  • Technical/Service: 2 years (Required)  
  • Manufacturing: 2 years (Preferred) 
  • NetSuite/ERP Systems: 1 year (Preferred) 

Location: 

  • Calgary, AB (Required)  
To apply for this position, send your resume and cover letter in PDF format to careers@blacklinesafety.com.

Enterprise IT Manager (Calgary, Canada)

Blackline Safety is a world leader in the design, manufacture, sales and monitoring of wirelessly connected safety products. We monitor personnel working alone in populated areas, indoors within complex facilities, and employees operating in the most remote reaches of our planet. Our products are used to keep people safe during their work day and to save lives when the work day goes wrong.

The design, manufacturing, marketing, sales, and customer support of our products are all performed from our headquarters in Calgary, Alberta.

We are searching for a senior IT professional capable of managing enterprise application software, information technology systems and workflows that create an efficient and effective workplace.

The successful candidate will excel at leading the implementation of strategic initiatives from planning to execution through cross-company collaboration. They will have broad business and technology perspectives, experience with current and emerging corporate IT best practices and the ability to synthesize an array of inputs into a coherent vision that supports Blackline’s growing business.

Responsibilities:

  • The selection, deployment and operation of enterprise wide tools used by all departments of Blackline Safety including NetSuite, Jira, Slack, Confluence, Absorb LMS, Google G Suite, Office 365, Team Hub, Web meeting tools, ticketing systems etc.
  • Working closely with the executive and departmental managers to determine the maintenance and growth needs of enterprise systems and application infrastructures.
  • The management of IT staff and services for all internal computer systems and desktop support.
  • Management of Network Access Control for all employees.
  • Responsible for network security governance and implementation firewalls.
  • Management, support and evolution of corporate internet and telecommunication systems and enterprise mobile phones.
  • Managing IT budgets, resources, deployment programs and time frames.
  • Ensuring IT strategy is aligned with the business strategy and technology strategy is clearly defined and communicated.
  • Ensuring all IT practices align with regulatory and privacy requirements, ISO certification, the SOC 2 framework and modern best practices.
  • Facilitate the effective use of IT tools by all departments through internal training and the creation and distribution of reference material.

Required Skills:

  • 5-10 years’ experience in IT/IS management.
  • A post-secondary degree or equivalent experience in an applicable discipline.
  • Excellent analytical, problem-solving and communications skills
  • Negotiation and project management experience with strong organizational skills.
  • Broad knowledge of the modern IT landscape
  • Experience in hiring, team building, and mentoring
  • Experience in budget management
  • Motivated self-starter capable of independently working or working in multidisciplinary teams

Blackline provides

  • A unique, energetic and entrepreneurial working environment.
  • A broad range of interesting products and leading-edge technology to work with.
  • Exposure to a wide variety of modern web technologies
  • Supportive (yet challenging), collaborative work environment.
  • Competitive medical and dental benefits
  • Company savings plan with matching contributions

Join our team and become part of a growing company that delivers the future!

To apply for this position, send your resume and cover letter in PDF format to Careers@blacklinesafety.com

Blackline does not offer visa sponsorship.

 

 

Account Manager (Calgary, Canada)

Blackline Safety is looking for an Account Manager to own the retention and growth of our largest client accounts. We have a world class safety solution and we are looking for an account manager with a passion to match.

Who are you?

You believe in a customer focused company with a passion for business development through relationships and understand the value of client retention. You are an energetic leader, focused on relationships with a drive for results. You want to be constantly listening to customers and continuously test, enhance, and personalize the customer experience. You are curious, collaborative, and take ownership. You thrive in a fast-paced environment, take initiative and are a self-starter.

What will you do?

You will be responsible for the strategic retention of the customer base within your assigned book of business. The successful candidate will work directly with customers, communicate with them proactively and resolve issues to ensure they are getting the most out of their investment in Blackline products and services.  You will expand market share by building professional relationships with current customer base, and providing strategic support to decision makers in the client organization.

About Blackline

Blackline Safety is a world leader in the development and manufacturing of wirelessly connected safety products — we offer the broadest and most complete portfolio in the industry. We monitor personnel working alone in populated areas, indoors within complex facilities, and employees operating in the most remote reaches of our planet. Our products are used to keep people safe in the event of falls, missed check-ins, man-downs and exposure to explosive or toxic gas. Our products save lives. Our design, marketing, customer care, sales and production are all performed in-house at our headquarters in Calgary, AB. Blackline Safety is a publicly-traded company (TSXV: BLN).

Responsibilities:

  • Establish productive professional relationships with key personnel in assigned customer accounts, ensuring long term client retention and growth
  • Renew customers service contracts through our distribution networks, preparing renewal quotes and following through to completion
  • Develop strategic customer account plans
  • Work as an ambassador to help clients realize the full benefit of available Blackline products and services
  • Interpret customer concerns and mobilize the necessary internal resources in such a way that not only customer satisfaction is assured but our product offering is continuously improving
  • Identify and drive growth opportunities inside small but important accounts, working with sales management to work as a team and help drive results
  • Provide feedback to product management team on long term trends that may affect customer satisfaction or retention.

Prerequisites:

  • Post-secondary degree in business or marketing is an asset
  • Minimum 3 years of B2B sales, or account management
  • Proficient with Excel
  • Excellent customer service skills, a desire to understand each customer’s needs, and help find the right solution for them.
  • Proven experience managing customer relationships
  • Ability to travel up to 25%
  • Confidence in senior level executive meetings

Our clients depend on Blackline Safety to monitor the well-being of their employees at work — you can help to make a difference. Come work with Blackline Safety in an exciting, fast-paced work environment. To apply, send your resume and cover letter via email in PDF format to careers@blacklinesafety.com.

Deployment Coordinator (Calgary, Canada)

Blackline Safety is a world leader in the development and manufacturing of wirelessly connected safety products — we offer the broadest and most complete portfolio in the industry. We monitor personnel working alone in populated areas, indoors within complex facilities, and employees operating in the most remote reaches of our planet. Our products are used to keep people safe in the event of falls, missed check-ins, man-downs and exposure to explosive or toxic gases. Our products save lives. Our design, marketing, customer care, sales and production are all performed in-house at our headquarters in Calgary, AB. Blackline Safety is a publicly-traded company (TSXV: BLN).

Job Summary

Blackline Safety is looking for a full-time Deployment Manager to welcome new clients to Blackline and support them through a successful deployment of our solutions. We have a world-class portfolio of safety solutions, and we are looking for a Deployment Manager with a passion to match.

Who are you?

  • You believe in a customer-focused company
  • You thrive in a fast-paced environment, are an excellent multi-tasker, and setting priorities
  • You take initiative and are a self-starter
  • You are a goal-oriented, energetic leader, focused on making and maintaining meaningful connections with clients
  • You carefully listen to feedback and use what you learn to continuously test, enhance and personalize the customer experience
  • You are curious, collaborative team-player and take ownership of your role and responsibilities

What will you do?

  • You will be the primary point of contact for new Blackline customers and customers undergoing major account changes
  • You will work to understand Customers criteria for a successful deployment
  • You will create online account structures and provide training on Blackline solutions, allowing the customer to gain the most from their investment in Blackline products and services
  • You will set the stage for the long-term customer relationship with Blackline

Responsibilities

  • Initiate and manage multiple deployment projects through completion in a timely manner.
  • Manage multiple deployment projects at a time with a broad variety of size and complexity.
  • Hands-on project management, including initiation, planning, and execution of projects and account-related activities, facilitating resolution of issues and roadblocks.
  • Design customer accounts to reflect the clients needs and for optimal use, growth and transparency.
  • Hosting in person and web-based training sessions and meetings to end users and executive.
  • To become and remain knowledgeable of Blacklines offerings, products and best implementation practices able to provide expert advise to clients.
  • Ability to challenge, recommend and redirect teams as well as client expectations as necessary for successful program and project delivery.
  • Actively looks for ways to improve process efficiencies and effectiveness.
  • Support field trials and the roll-out of new products/features and assist other teams with customer communications when required.
  • Communicate key learnings, relevant client information and requests to the appropriate internal teams.

Skills and Prerequisites:

  • Ability to communicate clearly and effectively in all situations
  • PMP certification is strongly preferred, proven experience in project management will be considered
  • Excellent time management and organizational skills, with the ability to multitask up to 40 clients/projects and shift priorities in a dynamic working environment
  • Comfortable with web applications, with the ability to learn the Blackline product line quickly
  • Must be detailed-oriented and accurate in all work activities
  • French is an asset
  • Proficient in Microsoft Office, PowerPoint, Outlook, Word and Excel

Blackline Safety offers:

  • An exciting high-growth environment
  • An experienced, dynamic and motivated team
  • Supportive, challenging and collaborative work
  • Competitive salary and vacation
  • Medical, dental and drug benefits
  • Company stock purchase plan with matching contributions

Our clients depend on Blackline Safety to monitor the well-being of their employees at work — you can help to make a difference. Come work with Blackline Safety in an exciting, fast-paced work environment. To apply, send your resume and cover letter via email in PDF format to careers@blacklinesafety.com.

Deployment Supervisor (Calgary, Canada)

Blackline Safety is a world leader in the development and manufacturing of wirelessly connected safety products — we offer the broadest and most complete portfolio in the industry. We monitor personnel working alone in populated areas, indoors within complex facilities, and employees operating in the most remote reaches of our planet. Our products are used to keep people safe in the event of falls, missed check-ins, man-downs and exposure to explosive or toxic gases. Our products save lives. Our design, marketing, customer care, sales and production are all performed in-house at our headquarters in Calgary, AB. Blackline Safety is a publicly-traded company (TSXV: BLN).

Job Summary

Blackline Safety is looking for a full-time Deployment Supervisor to lead and grow our Deployment Team as they welcome our new customers to Blackline and structure their accounts and training for success. Deployments include the implementation of our systems, effectively guiding customers through the configurations and helping them make decisions that best fit their organization. This requires strong customer care and ability for team members to travel and meet face to face with our customers.  We have a world-class portfolio of safety solutions, and we are looking for a Deployment Supervisor with a passion and aptitude to match.

Who are you?

You believe in a customer focused company and want to build a team that provides world-class customer service. You are an energetic leader, focusing on relationships with a drive for results. You want to be constantly listening to customers and continuously test, enhance, and personalize the customer experience. You believe customer satisfaction is directly related to employee satisfaction and focus on the care and coaching of your team. You are curious, collaborative, and take ownership. You thrive in a fast-paced environment and are not afraid of change.

What will you do?

You will have ownership responsibility for continuing the success of the deployment team and operations.  Your job will include everything from people management, travel and project load scheduling to training and competency management of your team in a way that supports an energetic and successful team. Your insights will help understand what makes a successful deployment, help improve the current process and work with internal teams work on strategies to further the success of the department.

Responsibilities

  • Build a high-performance environment and implement a people strategy that attracts, retains, develops, and motivates the team by fostering an inclusive work environment
  • Coach and mentor the deployment team to impact their success and therefore creating a world class experience and delivering effective implementation of the Blackline solution to our clients
  • Prepare development planning, including yearly performance reviews, with the Deployment Managers
  • Monitor work schedules for the team to ensure they meet deployment demands both locally and internationally, recommending adjustments as required
  • Manage and leverage key performance indicators (KPI’s) to improve overall operational strategy within the Deployment team; develop action plans to enhance individual and team performance to ensure KPI’s are met
  • Proven ability to document procedures, establish training, and regular review
  • Ensures operational alignment to overall strategic initiatives of Blackline Safety
  • To become and remain knowledgeable of Blacklines offerings, products and best implementation practices able to provide expert advise to clients.
  • Actively looks for ways to improve process efficiencies and effectiveness

Skills and Prerequisites:

  • Post-Secondary education or equivalent certification in a business-related field is an asset
  • 3-5 years Managing a customer facing systems implementation customer support team
  • Proven track record of leading and energize a group to be successful and meet targets
  • Ability to drive results in an ever-changing environment
  • Ability to identify meaningful metrics for reporting and analysis of operational issues
  • Clear communication, both written and verbal with strong interpersonal skills

Our clients depend on Blackline Safety to monitor the well-being of their employees at work — you can help to make a difference. Come work with Blackline Safety in an exciting, fast-paced work environment. To apply, send your resume and cover letter via email in PDF format to careers@blacklinesafety.com.

Regional Sales Manager (MN, WI, ND and SD, USA)

As a result of rapid growth and significant user adoption of its solutions in North America, Blackline is doubling its sales force. Blackline is looking for passionate, self-motivated individuals driven to be highly successful professionals. As a Blackline Regional Sales Manager, you will be responsible for managing regional and national distribution partners located within your territory and delivering strong revenue growth. In this full-time role you will identify and create new business opportunities with your distributors and end-users to achieve all sales and profit targets. The successful candidate will be comfortable meeting with and presenting to distributors, field level end users, and the C-suite.

Key Responsibilities

  • Drive sales growth through distribution partners by supporting their sales and marketing efforts
  • Provide field level support conducting end-user calls with distributor sales representatives
  • Support distribution through the entire sales process from initial contact to purchase order and transition to the implementation team
  • Ongoing generation of new opportunities, both with distribution and directly with end-users, contributing to sales funnel growth to support sales quota achievement
  • Timely follow up on leads created by Blackline demand generation efforts
  • Identify and qualify new distribution as required to ensure appropriate geographic and vertical market coverage
  • Work with the world’s leading businesses to transform their overall safety programs
  • Generate new business by developing customer relationships in their regions and vertical markets
  • Attend industry trade shows promoting the Blackline brand growth, industry networking, securing new leads, and enhancing relationships with existing clients
  • Provide weekly pipeline opportunity updates to Director of Sales including progress on specific distribution opportunities and status of prospective end-user clients
  • Self-motivated and able to work independently to meet or exceed goals

Desired Skills / Experience

  • Self-motivated, critical thinker with a proven ability to execute strategic sales plans
  • Results-focused demonstrated through consistent success in increasingly senior sales roles
  • Excellent interpersonal skills and ability to develop strong relationships
  • Demonstrated network of clients which can lead to immediate opportunities
  • Strong background of strategic account management as a manufacturer representative or distributor sales professional
  • Experience selling complex, strategic business solutions
  • Proven track record of providing large enterprise sales solutions
  • Sales training with Sandler, Miller Heiman, Ray Leon, or other industry leading training is an asset
  • Above average capabilities with productivity tools (e.g. Excel, PowerPoint, Word, etc.)
  • High degree of proficiency with CRM

Minimum Requirements:

  • Minimum 5 years B2B with a distributor or manufacturer selling complex services or products
  • Experience selling gas detection or safety-related services is considered a benefit
  • A track record of success increasing market share and securing net new business through a distribution business model

Position Overview:

  • Full-time salary plus commission
  • Compensation includes health benefits, car allowance, expense coverage, paid vacation, stock plan, and access to Blackline options
  • Travel availability of 50%

To apply for this position, send your resume and cover letter in PDF format to careers@blacklinesafety.com.

In your cover letter include a detailed account of total sales and sales growth annually for the past three years in your current or past positions. Please also describe the products and service(s) you were selling.

Job Type: Full-time

Regional Sales Manager (WV, VA, NC and SC, United States)

As a result of rapid growth and significant user adoption of its solutions in North America, Blackline is doubling its sales force. Blackline is looking for passionate, self-motivated individuals driven to be highly successful professionals. As a Blackline Regional Sales Manager, you will be responsible for managing regional and national distribution partners located within your territory and delivering strong revenue growth. In this full-time role you will identify and create new business opportunities with your distributors and end-users to achieve all sales and profit targets. The successful candidate will be comfortable meeting with and presenting to distributors, field level end users, and the C-suite.

Key Responsibilities

  • Drive sales growth through distribution partners by supporting their sales and marketing efforts
  • Provide field level support conducting end-user calls with distributor sales representatives
  • Support distribution through the entire sales process from initial contact to purchase order and transition to the implementation team
  • Ongoing generation of new opportunities, both with distribution and directly with end-users, contributing to sales funnel growth to support sales quota achievement
  • Timely follow up on leads created by Blackline demand generation efforts
  • Identify and qualify new distribution as required to ensure appropriate geographic and vertical market coverage
  • Work with the world’s leading businesses to transform their overall safety programs
  • Generate new business by developing customer relationships in their regions and vertical markets
  • Attend industry trade shows promoting the Blackline brand growth, industry networking, securing new leads, and enhancing relationships with existing clients
  • Provide weekly pipeline opportunity updates to Director of Sales including progress on specific distribution opportunities and status of prospective end-user clients
  • Self-motivated and able to work independently to meet or exceed goals

Desired Skills / Experience

  • Self-motivated, critical thinker with a proven ability to execute strategic sales plans
  • Results-focused demonstrated through consistent success in increasingly senior sales roles
  • Excellent interpersonal skills and ability to develop strong relationships
  • Demonstrated network of clients which can lead to immediate opportunities
  • Strong background of strategic account management as a manufacturer representative or distributor sales professional
  • Experience selling complex, strategic business solutions
  • Proven track record of providing large enterprise sales solutions
  • Sales training with Sandler, Miller Heiman, Ray Leon, or other industry leading training is an asset
  • Above average capabilities with productivity tools (e.g. Excel, PowerPoint, Word, etc.)
  • High degree of proficiency with CRM

Minimum Requirements:

  • Minimum 5 years B2B with a distributor or manufacturer selling complex services or products
  • Experience selling gas detection or safety-related services is considered a benefit
  • A track record of success increasing market share and securing net new business through a distribution business model

Position Overview:

  • Full-time salary plus commission
  • Compensation includes health benefits, car allowance, expense coverage, paid vacation, stock plan, and access to Blackline options
  • Travel availability of 50%

To apply for this position, send your resume and cover letter in PDF format to careers@blacklinesafety.com.

In your cover letter include a detailed account of total sales and sales growth annually for the past three years in your current or past positions. Please also describe the products and service(s) you were selling.

Job Type: Full-time

Regional Sales Manager (West Texas/ New Mexico, USA)

As a result of rapid growth and significant user adoption of its solutions in North America, Blackline is doubling its sales force. Blackline is looking for passionate, self-motivated individuals driven to be highly successful professionals. As a Blackline Regional Sales Manager, you will be responsible for managing regional and national distribution partners located within your territory and delivering strong revenue growth. In this full-time role you will identify and create new business opportunities with your distributors and end-users to achieve all sales and profit targets. The successful candidate will be comfortable meeting with and presenting to distributors, field level end users, and the C-suite.

Key Responsibilities

  • Drive sales growth through distribution partners by supporting their sales and marketing efforts
  • Provide field level support conducting end-user calls with distributor sales representatives
  • Support distribution through the entire sales process from initial contact to purchase order and transition to the implementation team
  • Ongoing generation of new opportunities, both with distribution and directly with end-users, contributing to sales funnel growth to support sales quota achievement
  • Timely follow up on leads created by Blackline demand generation efforts
  • Identify and qualify new distribution as required to ensure appropriate geographic and vertical market coverage
  • Work with the world’s leading businesses to transform their overall safety programs
  • Generate new business by developing customer relationships in their regions and vertical markets
  • Attend industry trade shows promoting the Blackline brand growth, industry networking, securing new leads, and enhancing relationships with existing clients
  • Provide weekly pipeline opportunity updates to Director of Sales including progress on specific distribution opportunities and status of prospective end-user clients
  • Self-motivated and able to work independently to meet or exceed goals

Desired Skills / Experience

  • Self-motivated, critical thinker with a proven ability to execute strategic sales plans
  • Results-focused demonstrated through consistent success in increasingly senior sales roles
  • Excellent interpersonal skills and ability to develop strong relationships
  • Demonstrated network of clients which can lead to immediate opportunities
  • Strong background of strategic account management as a manufacturer representative or distributor sales professional
  • Experience selling complex, strategic business solutions
  • Proven track record of providing large enterprise sales solutions
  • Sales training with Sandler, Miller Heiman, Ray Leon, or other industry leading training is an asset
  • Above average capabilities with productivity tools (e.g. Excel, PowerPoint, Word, etc.)
  • High degree of proficiency with CRM

Minimum Requirements:

  • Minimum 5 years B2B with a distributor or manufacturer selling complex services or products
  • Experience selling gas detection or safety-related services is considered a benefit
  • A track record of success increasing market share and securing net new business through a distribution business model

Position Overview:

  • Full-time salary plus commission
  • Compensation includes health benefits, car allowance, expense coverage, paid vacation, stock plan, and access to Blackline options
  • Travel availability of 50%

To apply for this position, send your resume and cover letter in PDF format to careers@blacklinesafety.com.

In your cover letter include a detailed account of total sales and sales growth annually for the past three years in your current or past positions. Please also describe the products and service(s) you were selling.

Job Type: Full-time

Technical Writer (Calgary, Canada)

We’re looking for someone who can take complex technical information and synthesize it into easy to understand documentation. With the ability to communicate to audiences with a variety of technical backgrounds, both internal employees and external customers. Join our team growing team and help Blackline implement a modern authoring, publishing and content management system (CMS). Own our customer support site. Write new articles, manuals and guides.

As a member of the User Experience team at Blackline, you’ll be designing Blackline’s approach to interactions with our customers and resellers. By developing an understanding of the way our company does business, you’ll design strategies and tools to help our business be a pleasure to work with across the board.

Headquartered in Calgary, Blackline Safety is a global technology company that has been monitoring the wellbeing of employees using person-worn wireless monitoring devices for more than 10 years. We focus heavily on new on product design and innovation. With big aspirations and a fantastic team, we’re looking for our next all-star technical writer!

Where you’ll make an impact:

  • Technical writing! Product manuals, support site articles, software update notifications
  • Research and implement a content management system. For example MadCap Flare
  • Create trouble shooting and how-to content for customer care technical support
  • Internal company wide communications about corporate events
  • Document management, editing, and proofreading
  • Conduct interviews with subject matter experts and research material for various operational projects

We’re looking for a person who:

  • Has great problem-solving skills with an ability to create communicate complex ideas very simply
  • Demonstrates ownership of all assignments, asking for clarification/direction as necessary
  • Excellent written, verbal and graphic skills as necessary
  • Capable of adhering to deadlines while working on multiple, diverse projects
  • Plans, develops and writes clear, concise and easily-understood communication tools
  • Analyzes documentation requirements to determine the impact and relationships with existing materials
  • Believes in personal growth and learning, continuously researching and and  about subject matter quickly
  • Attention to detail — in your cover letter, tell us your favorite fictional character.
  • Thoughtful, highly-organized and logical

Required Qualifications

  • Diploma or degree in related field (Technical writing, information design, communications etc.)
  • Experience with document management tools (Madcap Flare or equivalent)
  • Excellent written presentation skills (InDesign, Word, Google Docs, PowerPoint)

Beneficial Experience

  • Graphic design and illustration skills (Photoshop, Illustrator, InDesign)
  • Web publishing (WordPress, Hupspot or equivalent)

Position Overview

  • Full-time salary position
  • Medical, dental and drug benefits
  • Company stock purchase plan with matching contributions
  • Great office location in the Ramsay neighborhood of Calgary, Alberta

Contact Information

Please send a PDF of your cover letter and resume to careers@blacklinesafety.com. Include a link to your online portfolio or attach a PDF. Only those to be interviewed will be contacted. This position will close when suitable candidate is found.

To learn more about our company visit www.blacklinesafety.com

Data Visualization Designer (Calgary, Canada)

As a member of the User Experience team at Blackline this UX designer will work closely with the Data Science team to transform a vast data lake into meaningful dashboards and reports for customer systems. Focus on this role will be on Data Visualization & Storytelling, including the development of visual representations of data leveraging proven best practices to meet unique client needs. The ideal candidate for this role will be a professional with a passion for and innovative approach to data visualization and developing ground breaking products.

No matter what the design challenge, the solution must be thoughtful, highly-organized, logical and easy to digest. The User Experience Designer, Data Visualization will be responsible for turning highly complex statistical ideas into easy to understand visuals. They will own the vision and front end interface for data visualizations, working side by side with the technical team who makes their designs a reality for customers.

Headquartered in Calgary, Blackline Safety is a global technology company that has been monitoring the wellbeing of employees using person-worn wireless monitoring devices for more than 10 years. We focus heavily on new on product design, innovation and growth. With big aspirations and a fantastic team, we’re looking for our next all star designer.

Where you’ll make an impact:

  • Develop mockups and concepts designs visualizations and reports using data visualization tools
  • Work with Data Science team to understand the business needs in order to design meaningful and impactful visualizations
  • Work with Product Management and customers to understand and gather user experience data
  • Devise creative solutions by prototyping and iterating alternate approaches
  • Proactively identify logic gaps, errors, anomalies, inconsistencies, and redundancies in the content and structure within reports
  • Stay up to speed on cutting-edge data visualization and trends and constantly strive for innovative and creative solutions
  • Work with internal clients to understand complex business requirements

We’re looking for a designer who:

  • Comfortable communicating with both technical and non-technical teams
  • Has a strong portfolio demonstrating graphic design principles and technical expertise
  • Has great problem-solving skills with an ability to create communicate complex ideas very simply
  • Demonstrates ownership of all assignments, asking for clarification/direction as necessary
  • Excellent graphic, written and verbal skills as necessary
  • Is capable of adhering to deadlines while working on multiple, diverse projects
  • Analyzes documentation requirements to determine the impact and relationships with existing materials
  • Continuously researches and learns about subject matter quickly
  • Attention to detail — in your cover letter, tell us your favorite fictional character.
  • Experience in an environment of rapid development and delivery
  • Strong ability to accurately gauge and estimate effort required to complete development tasks
  • Strong ability to communicate ideas effectively- both technical and conceptual; verbally and written
  • Ability to translate complex data into user-friendly and meaningful information

Required Qualifications

  • Bachelor’s Degree in related field (examples include - Information Design, User Interface Design, User Experience Design, Computer Science, Information Systems, Data Science)
  • Excellent graphic and illustration prototyping skills (Photoshop, Illustrator, InDesign)
  • UI mock up (Balsamiq or equivalent)
  • Please ensure that you are eligible to work in Canada prior to sending your application
  • Skill in data visualization development, advanced calculations, and developing interactive visualizations and demonstrated experience creating graphical user interfaces, mockups, prototypes, and design documents. 

Beneficial Experience

  • Experience in Agile Environments
  • Experience with PowerBI is a plus
  • Experience within Business Intelligence or Data Science field with a focus on Data Visualization
  • Experience with Data Visualization tools such as Qlik Sense, Power BI, Tableau. Other tools will be considered a plus.

Position Overview

  • Full-time salary position
  • Medical, dental and drug benefits
  • Company stock purchase plan with matching contributions

Please send a PDF of your cover letter and resume to careers@blacklinesafety.com. Include a link to your online portfolio or attach a PDF. Only those to be interviewed will be contacted. This position will close when suitable candidate is found.

To learn more about our company visit www.blacklinesafety.com

International Director of Sales (Calgary, Canada)

Blackline Safety (TSX.V: BLN), headquartered in Calgary, with offices in the UK, Houston and a distribution network around the world, is a rapidly growing global leader in the design, manufacture and sales of wearable IOT connected safety devices. Equipped with a broad solution portfolio, we aim to make a dramatic impact on the way that organizations ensure the safety of their employees in the workplace. Our award winning products are developed and manufactured in Calgary by a world class team. We are looking for more top-talent to help expand our sales globally.

The Opportunity

Blackline Safety is seeking an International Director of Sales to drive sales growth through distribution partners in around the world. Blackline continues to bring disruptive products to market and is looking for a dynamic leader to capture our explosive International growth potential. We are rapidly growing and need experienced passionate leadership to support continuing future growth. The position is based in Calgary, Alberta at Blackline’s head office and will be surrounded with the most talented team in the safety industry. The successful candidate will have a track record of success in complex sales to large corporations, developing top sales people, a view to International sales and is about to achieve sales results through a distribution network.

You are great at:

  • Leading your sales team to success by meeting and exceeding quarterly and annual sales targets
  • Attracting, retaining and developing top-talent sales professionals
  • Identifying, developing and managing distributors in to meet sales objectives
  • Coaching Regional Sales Managers to build their distribution networks
  • Developing sales training plans that enable results through a distribution network with the support of Sales Enablement, User Experience and Marketing Teams
  • Managing a sales pipeline through a CRM system with accurate forecasting to the operations team

Required

  • Requires Bachelor's degree
  • Minimum of 10 years of sales experience
  • 5+ years leading a group of sales professionals
  • Excellent communication skills and a natural ability to solve customer problems
  • Natural ability to understand high tech solutions and to explain them precisely to professionals with a view to disrupt the incumbents in the market
  • Excellent sales coaching ability with a track record of developing top performing sales people
  • Excellent time management and organizational skills with the ability to manage multiple projects at once
  • Track record closing C-Suite level Business to Business opportunities
  • A strong understanding of business including the decision-making processes of large enterprises and experience or an aptitude for complex sales processes
  • Comfortable with technology including GPS, GSM, web applications with the ability to learn the Blackline product line quickly
  • Readiness to travel up to 50% of the time, occasionally on short notice

Please send a PDF of your cover letter and resume to careers@blacklinesafety.com. Only those to be interviewed will be contacted. This position will close when suitable candidate is found.

To learn more about our company visit www.blacklinesafety.com

DevOps & Cloud Infrastructure Team Lead (Calgary, Canada)

Do you want to save lives while creating meaningful solutions? Blackline Safety is the place for you.

Blackline Safety is a world leader in the development and manufacturing of IoT connected safety products — we offer the broadest and most complete portfolio in the industry. We monitor personnel working alone in populated areas, indoors within complex facilities, and employees operating in the most remote reaches of our planet. Our products are used to keep people safe in the event of falls, missed check-ins, man-downs and exposure to explosive or toxic gas. Our products save lives. Our design, marketing, customer care, sales and production are all performed in-house at our headquarters in Ramsay, Calgary. 

Our fast-growing company is currently hiring experienced DevOps and Site Reliability Engineers to help build the next generation of new features and functionality for our highly available, highly scalable safety monitoring platform built on the newest stack.

Our solutions are built in the Well architected framework and the technologies include Angular 9, Amazon Web Services and all they offer, IoT, RDS MySQL, RedShift, Aurora, Docker, DataDog, CD/CI pipelines on CodeBuilder, ELK stack, CloudFormation, ALP, Python, Java, and more. We use DDD, Emerging Patterns and anything else you want to try.

We are looking for someone: 

  • With serious desire to build great Well Architected IoT & cloud software
  • That takes ownership of the solution
  • With a team mindset, highly collaborative and enjoys a fast-paced, team environment
  • That enjoys learning new technologies, concepts and areas of business
  • Champions the causes of uptime, reliability, compliance and security at Neo. 

To be considered, you must have the following:

  • A degree in computer science, software engineering or similar education
  • Proven and strong knowledge of AWS: S3, EC2, EBS, RDS, ECS, etc
  • Proven and strong knowledge of Docker
  • Experience managing a continuous build/integration environment
  • Experience managing infrastructure for cloud applications and services
  • Familiar with microservice architecture

Blackline Safety offers:

  • A world-class team of senior developers and software professionals to act as mentors as you develop your professional skills
  • A unique and fun place to work with flexible hours
  • Interesting products to work on and an entrepreneurial environment
  • Exposure to a wide variety of modern web technologies
  • Supportive (yet challenging), collaborative work environment
  • Competitive salary and vacation compensation
  • Medical, dental and drug benefits
  • Company savings plan with matching contributions

Join our team to build the future and save lives!

To apply for this position, send your resume and cover letter in PDF format to hire@blacklinesafety.com

WANT TO LEARN MORE?

We provide lone worker monitoring devices that help employers to improve the outcome for workers who have suffered a safety incident, health issue or physical assault.

How can we help your organization?