Our commitment to supporting our lone workers is taken very seriously, and we uphold the highest standards to fulfill this responsibility. To ensure compliance, we undergo frequent audits, which involve rigorous monitoring, assessment, and testing.
Discover the SOC
When an incident occurs, the clock starts—and it doesn’t stop until help arrives. Harness faster incident response times by linking your connected safety devices to 24/7 live monitoring by professionally trained agents. These experienced professionals are prepared to handle any situation—from lone worker hazards like slips, trips and falls to a gas leak or explosion.
Alerts received in Blackline Live in <2 seconds
Alerts responded to by 24/7 live monitoring services in <60 seconds
Emergency services are dispatched if required
Streamlined Incident Response
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| INCIDENT ALERT | ALERT RECEIVED | HELP SENT |
Safety alerts coming into Blackline’s SOC and ARC partners range from missed check-ins or person-down events, to high gas levels or manually triggered requests for help. Each one is managed from receipt through to resolution, adhering to each customer’s unique emergency response protocol, and can quickly escalate to involve local emergency services as needed.
Agents are equipped to trigger and expertly manage evacuations, monitoring workers’ progress to muster points throughout the drill or incident. Agents can scale alerts and communicate instructions to individual workers via two-way voice communication, or to a group or all devices using mass text messaging, ensuring no worker is ever left behind.
