G7c proved to be invaluable for Marmon/Keystone when one of their workers suffered a cardiac arrest while working alone in a saw house. The health incident caused him to fall and strike his head, triggering G7c’s automated fall alert.
Blackline’s SOC received a fall detected and SOS alert from the worker’s device. Seconds later, the organization’s Operations Manager received a text message informing her of the potential incident. While the manager quickly headed to the worker’s location, Blackline’s SOC agent called the worker’s G7c personal monitor with built-in speakerphone but did not receive a response.
The Operations Manager arrived at the worker’s location and found him unconscious. She asked a delivery driver, who had just arrived, to fetch the automated external defibrillator (AED). Moments later, Blackline’s SOC agent placed a second call to the Manager’s mobile phone who answered, frantically requesting emergency assistance before the call disconnected.
The Manager began performing CPR on the injured worker using the AED while Blackline’s SOC agent immediately dispatched local police and emergency services to the worker’s location. In short order, Blackline received an update that emergency services had arrived and were providing treatment to the unconscious worker. Soon thereafter, he was taken to hospital, later released and has since fully recovered.
Blackline’s Safety’s SOC agents are highly trained to respond to incidents in seconds. In situations such as this one, a matter of minutes can make a difference and improve an incident’s outcome.