Real-Life Incident: Marco’s Story - Trapped in a Scorching Truck

“Please—it’s really hot in here.” How Marco was freed in under four minutes

It was a blistering summer day in Virginia—the kind that makes you not even want to step outside. The sun beat down relentlessly, pushing the temperature to 91°F, but with the humidity, it felt more like 106°F.   

Marco was organizing equipment in the back of his work truck when he heard the rear latch slam shut behind him—and lock. In an instant, he was trapped in a metal box under extreme heat. 

He had no phone on him, no way out, and no one in sight. And the clock was ticking. 

On a day like this, the temperature inside a closed vehicle can spike quickly. According to the National Weather Service, it can reach 120°F in just 15 minutes—and up to 140°F in under 30. That’s hot enough to cause heat stroke, unconsciousness, or even death within an hour. 

Marco was facing a potentially fatal situation, and he knew it.

SOS from Lone Worker Device

Thankfully, Marco was wearing his G7 Lone Worker device, required by company policy, to safeguard against unplanned hazards—just like this one.

He pressed the silent SOS button. Seconds later, a Blackline Safety Operations Center (SOC) agent received the alert and called Marco on his device.

“This is Blackline SOC, we received an SOS alert. Is everything ok?”

“No. I’m locked in the back of my truck. I need somebody to get me out. Please—it’s really hot in here.” 

The SOC agent could hear Marco’s ragged breathing, his voice strained by panic and the heat, and knew there was no time to waste.

Nearby Co-Worker Located and Contacted

The SOC agent located Marco’s whereabouts on his organization’s Live Map in Blackline Live and saw another co-worker was very close by.

“Are you working with someone by the name of Bruce Foss? If I call him, do you think he would be able to get you out?” 

”Yes. I need him to open the latch. I’m locked in.” 

“Alright, give me one second here and I’ll contact him. Stay with me.”  

While staying connected to Marco, the agent called Bruce via his own G7 device, relaying Marco’s precise GPS coordinates and the urgency of the situation.

Less Than Four Minutes from Alert to Rescue 

Relief came fast. Within a minute, Bruce arrived and opened the latch. The SOC agent heard the telltale sound of metal lifting—and Marco’s grateful voice saying, “Thank you, brother.”

“You ok now Marco? Do you need anything else?”

“I’m all good now. Thank you.”
 

Fast Action Prevented a Dangerous Situation 

This could have ended very differently, as Marco’s situation had the potential to turn deadly fast. But thanks to the SOS feature of his Blackline G7 Lone Worker and the fast coordination by the SOC, Marco was freed in less than four minutes. 

He didn’t have his phone. His yells for help would not be heard. But he wasn’t alone.

Timeline to Danger in Extreme Weather

Source: National Weather Service and Mayo Clinic

Smart Protection for Lone Workers in Every Scenario

Being locked in a vehicle may seem rare—until it happens to you. And whether it’s being trapped, a medical emergency, an environmental hazard, or an unexpected accident, lone workers are at greater risk because they often have no one nearby to call to for help. 

That’s why the best safety cultures are building capacity to fail safely, ensuring that systems protect workers even when something breaks down. Like with Marco and his G7. 

Because of that, he wasn’t just another statistic. He was a real worker who got the help he needed, when seconds counted. 

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